Project Manager – Implementations Security
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Job Description
Project Manager overseeing implementations of Genea Security products. Ensuring successful deployment, managing relationships, and improving operational efficiency.
Responsibilities:
- Lead end-to-end implementation projects across the Genea Security product line
- Serve as the primary point of contact for all implementation activities and project-related requests
- Act as a liaison between customers, vendors, and internal teams to coordinate project requirements
- Develop a deep understanding of each customer’s goals, environment, and project scope
- Own project timelines, deliverables, and status trackers
- Set and manage customer expectations while escalating issues as needed
- Conduct project meetings, document meeting minutes, and prepare weekly status reports for stakeholders
- Proactively manage project tasks and milestones, keeping leadership informed of progress
- Maintain a detailed risk and issues log and develop mitigation strategies
- Establish a strong understanding of Genea’s security product and features to effectively assist and train end users
- Identify process or system gaps and drive effective, corrective solutions
- Respond to customer inquiries via phone, email, or chat in a timely manner
- Demonstrate best practices in customer service by providing options, resolving issues, and communicating proactively
- Represent the department in internal meetings and cross-functional discussions
- Perform other related duties as assigned
Requirements:
- Bachelor’s Degree required
- 4+ years of relevant experience
- Experience in the physical access control industry strongly preferred
- Strong understanding of project management principles, including project planning, stakeholder analysis, and leading effective meetings
- PMP or similar certification strongly preferred
- Proficiency in MS Outlook, Word, Excel, and Adobe Acrobat
- Excellent written and verbal communication skills
- Strong customer service mindset and desire to help others succeed
- Demonstrated ability to build and maintain strong customer relationships
- High attention to detail and strong analytical/problem-solving skills
- Ability to thrive in a high-growth, fast-paced technology environment
- Self-starter with the ability to work independently, including in remote settings
Benefits:
- medical, dental, and vision insurance
- flexible spending accounts (FSA)
- life insurance
- accidental death and dismemberment (AD&D) insurance
- long-term disability (LTD) coverage
- paid time off (PTO)
- 401(k) retirement savings plan
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