QA Manager
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Job Description
QA Manager at Bad Robot Games responsible for scaling QA teams and ensuring quality across projects. Leading testing operations for the launch of PlayStation and PC titles.
Responsibilities:
- Evaluate and plan timelines and milestone deliveries, ensuring focus testing is carried out at the prescribed time for each title
- Create and implement comprehensive test plans and evaluate bug write-ups for any defects or design issues found during testing
- Set up and coordinate internal focus testing sessions in collaboration with production teams
- Serve as the primary point of contact and manage external partners to coordinate testing and playtesting across all studio projects
- Develop the QA team, owning performance reviews, and career development
- Manage work allocations and contributions across the team to deliver at the Bad Robot Games quality bar
- Own QA objectives, milestones, and craft standards across all studio projects
- Partner with studio leadership to define and evolve the studio wide quality bar
- Establish and champion QA best practices, documentation standards, and onboarding processes as the studio scales
- Report regularly to executive stakeholders on quality status, risk, and team capacity
- Collaborate and sync with Production to understand priorities and advise on or establish timelines
- Contribute directly to the testing and verification of builds
- Interact and communicate with leadership regarding testing progress and blockers
- Validate builds for use in daily playtests, Friends & Family sessions, and other internal and external phases or events
- Utilize Jira day to day to assign bugs, create reports and dashboards, delegate tasks, communicate across disciplines, and ensure testing runs smoothly
- Troubleshoot technical issues with other disciplines as necessary
- Develop measurable and adaptable ways to track work in progress and understand bug resolution velocity
- Assist with dev kit setup and bug replication across PlayStation and PC platforms
- Work off-hours when needed to support milestone and release schedules
Requirements:
- 8+ years of QA experience in the game industry, with at least one AAA title shipped with a credit as QA Lead, QA Manager, or equivalent
- Deep Jira expertise with reports, dashboards, workflows, and cross-discipline communication
- Hands on experience with Unreal Engine, including familiarity with its build pipeline and debugging tools
- Proven experience testing on PlayStation and PC platforms, including platform certification and submission processes
- Experience with PlayStation certification (TRC) processes and submission pipelines
- Experience hiring, mentoring, and managing QA team members at multiple levels
- Experience planning with production and establishing QA best practices at the team or studio level
- Ability to scale testing environments and processes in a fully remote studio environment
- Strong understanding of test methodologies, including functional, automation, end-to-end, accessibility, and performance testing against iterative development cycles
- Experience with black box, white box, and cross platform testing
- Experience writing test plans and identifying gaps in test coverage
- Familiarity with certification, functional, and usability testing processes
- Excellent written and verbal communication skills, with the ability to liaise effectively across a multidisciplinary team.
Benefits:
- All of our roles require up to 10% air travel. Examples include Studio/Team Offsites, Team/Studio Events, etc.
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