Quality Assurance Specialist – Live Dealers
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Job Description
Quality Assurance Specialist evaluating live dealer operations. Monitoring quality, assessing stream conditions and dealer performance for business development.
Responsibilities:
- Monitor and review live tables across all client brands, watching several tables simultaneously across multiple monitors alongside recorded footage for time windows not covered live.
- Evaluate dealer performance using structured random sampling against defined quality standards.
- Assess stream quality and conditions: visual clarity, lighting, camera framing, audio levels, latency and more.
- Escalate immediately integrity and suspicious behavior, performance or stream issues requiring urgent attention to the relevant stakeholder.
- Complete a structured scorecard with grade and written feedback for each session, including comments and examples where applicable.
- Drive continuous improvement by identifying recurring quality gaps and proposing concrete process or training interventions.
Requirements:
- 2-4 Years of experience in live/land-based casino operations: as a dealer, pit boss, supervisor, inspector or similar.
- Solid knowledge of live casino games, Baccarat knowledge is essential.
- Solid written and verbal communication skills in English —able to produce structured feedback reports and performance summaries.
- Proficiency in Microsoft 365 (Excel, Outlook, Word).
- Advantage Experience or familiarity with QA processes and evaluation methodologies.
- Experience in surveillance, video monitoring, or live video review roles—including surveillance, CCTV operations and similar.
- Proficiency in Mandarin Chinese.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Professional development
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