Quality Assurance Specialist – Temp Contract
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Job Description
Quality Assurance Specialist reviewing background checks for AccuSourceHR. Ensuring accurate, compliant reports and improving fulfillment processes remotely.
Responsibilities:
- Review background check results for completeness, accuracy and compliance
- Ensure all Profiles (background reports) contain appropriate Orders (background check components) according to company and client guidelines
- Maintain compliance with federal, state, and local laws and regulations
- Review searches to ensure accurate completion, legal compliance, and correct reporting of hits
- Assist with consumer disputes and rechecks
- Ask questions of Senior Quality Assurance Specialists, Operations Leadership and/or Compliance as needed
- Maintain production levels specified by Operations Leadership
- Regularly review processes for efficiency and quality improvements
- Participate in special projects and other management-assigned tasks
Requirements:
- High School diploma (or GED) is required
- A minimum of 1 year of screening experience preferred
- Associate or bachelor’s degree preferred
- Knowledge of background checks, pre-employment screenings, and/or court terminology preferred
- Excellent interpersonal skills
- Strong organizational skills and attention to detail
- Exceptional time management skills
- Strong analytical and problem-solving skills
- Previous experience working in a remote environment
- Impeccable spelling and grammar
- Comfortable communicating via email, phone and Microsoft Teams
- Proficient in MS Office Suite Software (Teams, Word, Excel, Outlook, SharePoint)
- Ability to create and maintain a dedicated remote workspace
- Extended periods of sitting at a desk and majority of work hours looking at a computer screen
Benefits:
- Medical, vision, dental and supplemental insurance (with company contributions)
- 401(k) (with company match)
- Paid holidays and paid time off (PTO)
- Sick Time
- Pet Insurance
- Remote work arrangement
- Dedicated remote workspace
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