Researcher, AI Design
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Job Description
Lead Researcher for AI Design at Salesforce, driving research for equitable and transformative AI experiences. Collaborate with teams to ensure user trust and effective product design.
Responsibilities:
- Lead end-to-end research initiatives that inform the design and direction of AI-powered products and features
- Partner closely with product design, engineering, and product management to translate research insights into actionable design decisions
- Define and evolve research methodologies for emerging AI interaction paradigms — including conversational AI, generative AI, and agentic systems
- Conduct generative and evaluative research using a range of methods (interviews, usability studies, surveys, diary studies, concept testing, etc.)
- Synthesize complex findings into clear, compelling narratives for executive and cross-functional audiences
- Mentor and support other researchers, raising the craft across the team
- Champion ethical AI design and contribute to frameworks for responsible AI research
Requirements:
- 7+ years of experience in UX research, human-computer interaction, or a related field
- Deep experience researching AI/ML products or complex technical systems
- A strong portfolio demonstrating the impact of your research on product outcomes
- Expertise across qualitative and quantitative research methods
- Exceptional communication and storytelling skills
- Comfort with ambiguity and the ability to shape research strategy in fast-moving spaces
- Experience collaborating with cross-functional teams in a large, matrixed organization
- Experience with responsible AI, AI ethics, or trust and safety research (Bonus)
- Familiarity with enterprise software or B2B SaaS environments (Bonus)
- Advanced degree in HCI, cognitive science, psychology, or a related field (Bonus)
Benefits:
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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