Salesforce Consultant – Experience Cloud
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Job Description
Salesforce Consultant leading configuration of Experience Cloud solutions. Working closely with federal and public sector clients to transform their digital presence.
Responsibilities:
- Lead discovery sessions, stakeholder interviews, and requirements workshops with WHS stakeholders.
- Prepare and facilitate current-state assessments, process mapping, and future-state design sessions.
- Serve as the primary liaison between business stakeholders and technical teams.
- Translate requirements into user stories, acceptance criteria, and functional designs.
- Work closely with Salesforce Architects to align business needs with scalable Experience Cloud solutions.
- Configure and implement Experience Cloud solutions, including portals, user access, page layouts, and workflows.
- Design and optimize user journeys within Experience Cloud (login, case management, self-service, etc.).
- Support backlog grooming, sprint planning, and Agile delivery activities.
- Validate solutions through demos, prototypes, and stakeholder feedback loops.
- Support User Acceptance Testing (UAT), including test scenario creation and defect triage.
- Provide training frameworks and support end-user adoption efforts (in partnership with BA/support teams).
- Ensure compliance with federal security, governance, and data standards.
- Act as a trusted advisor to stakeholders on Salesforce capabilities, limitations, and best practices.
Requirements:
- Bachelor’s degree required
- 5–8 years of Salesforce experience as a Consultant, Business Analyst, or Functional Lead
- Strong hands-on experience configuring Salesforce Experience Cloud (Communities/Portals)
- Proven ability to lead discovery and translate business needs into configured Salesforce solutions
- Experience designing and delivering customer-facing portals, case management workflows, and digital experiences
- Strong understanding of Salesforce platform capabilities (Service Cloud, Sales Cloud, Experience Cloud)
- Experience working in Agile or hybrid Agile environments Ability to balance functional consulting with hands-on configuration (not a developer role)
- Experience supporting federal or highly regulated environments preferred Salesforce certifications preferred (Administrator, Experience Cloud Consultant, etc.)
- Excellent communication, facilitation, and stakeholder management skills
- Must pass pre-employment qualifications of our client.
- Must be able to work EST hours
Benefits:
- Work Model – Remote
- Employment Type - Full-time
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