Senior Salesforce Marketing Cloud Consultant
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Job Description
Senior Salesforce Marketing Cloud Consultant delivering enterprise CRM implementation solutions remotely. Designing customer journeys, automations, campaigns, and integrations while advising clients and mentoring consultants.
Responsibilities:
- Provide business analysis consulting services for enterprise Marketing Cloud projects spanning multiple phases and platforms
- Work with development team members to craft innovative and potentially complex Marketing Cloud solutions addressing functional gaps
- Design, build, and optimize customer journeys, automations, and email/SMS/push campaigns within Marketing Cloud
- Mentor and advise other consultant team members
- Provide insights and recommendations to company leadership
- Coordinate and communicate with external client resources
- Maintain project methodologies and procedures across projects, platforms, features, teams, divisions, and company-wide processes
- Understand data requirements and coordinate with data analysts on Marketing Cloud data extensions, segmentation, and integration needs
- Work with project managers and development teams to deliver on-time, on-budget work products
Requirements:
- At least 5+ years of business analysis experience with a consulting or professional services firm or other large enterprise
- At least 3+ years of business analysis experience for technology or technology services implementation projects
- At least 2 years independently leading business requirements gathering and analysis for implementation projects involving related technologies
- Demonstrated successful solution crafting
- Salesforce implementation or administration experience
- Hands-on experience with Salesforce Marketing Cloud, including Journey Builder, Automation Studio, Email Studio, and Contact Builder/Data Extensions
- Preferred: 1+ years of business analysis experience in the non-profit or association industry
- Preferred: experience with AMS or CRM platforms such as NetForum, Personify, Aptify, Impexium, or Microsoft Dynamics
- Preferred: experience administering or heavily using Fonteva, Nimble AMS, or other Salesforce solutions for non-profit organizations
- Preferred: Salesforce Marketing Cloud certifications such as Marketing Cloud Administrator, Marketing Cloud Email Specialist, or Marketing Cloud Consultant
- Preferred: experience with AMPscript, SQL, or SSJS for Marketing Cloud personalization and scripting
- Preferred: experience integrating Marketing Cloud with Sales/Service Cloud through Marketing Cloud Connect or other third-party platforms
- Preferred: finance and accounting or implementation of technology platforms for finance and accounting
- Must provide a resume and answer application questions about hands-on Marketing Cloud experience, tools/features used, expected monthly or hourly USD rate, and Poland location
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