Salesforce Operations, Data Quality Specialist
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Job Description
Salesforce Operations & Data Quality Specialist ensuring data integrity for licensing and renewal operations at Cprime, an AI-first consulting partner enhancing efficiency and innovation.
Responsibilities:
- Monitor Salesforce error queues and exception-tracking objects.
- Review and triage data-related issues impacting renewals and licensing processes.
- Perform manual data corrections to ensure record accuracy and completeness.
- Identify and remediate duplicate, missing, incomplete, and mismatched renewal records.
- Maintain account alias mappings for customer-name variations and account matching.
- Manage customer and billing-profile cleanup efforts across all Cprime accounts within Atlassian PPC.
- Escalate confirmed system defects and complex issues to the Licensing Technical team with clear documentation.
- Report on recurring issues, data cleanup progress, trends, and operational metrics.
- Recommend process improvements that increase data accuracy and reduce manual effort.
Requirements:
- 1+ years of experience in Salesforce Operations, Sales Operations, Revenue Operations, Data Quality, Business Operations, or a related field.
- Experience working with Salesforce data management, reporting, and record maintenance.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Track record of building executive-level relationships and influencing multiple stakeholders across business and technology organizations
- Excellent presentation, communication, and executive facilitation skills.
Benefits:
- Equal Employment Opportunity Statement
- Commitment to diversity and inclusion in the workplace
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