Security Advisor II, Falcon Complete
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Job Description
Security Advisor assessing Falcon environments and improving customer security posture. Guiding CrowdStrike Falcon Complete customers through remediation, reporting, and technical issue resolution.
Responsibilities:
- Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards
- Provide Falcon Complete customers with recommendations that align to improved security
- Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture
- Contact customers directly upon identification of misalignment with Falcon Complete standards
- Document, update, and resolve all customer related issues in accordance with established procedures and SLAs
- Develop and provide customers with service reports and stats as requested
- Partner with internal teams to ensure customer satisfaction
- Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues
- Execute daily tasks under the direction of leadership to help Falcon Complete achieve its mission to stop breaches
Requirements:
- 3+ years in Cybersecurity focused role
- Customer empathy and ability to guide customers towards desired outcome
- Excellent customer-facing communication skills including verbal and written
- Adept in Windows, Linux, and MAC operating systems
- Experience or demonstrated knowledge of threat detection and incident response
- Bachelor's degree in Technology and/or Cybersecurity or relevant experience
- Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent
- US Citizenship or Green Card Holder
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
- Incident Management and CSIRT operation
- Change Management
- Malicious Code: Detection and Response
- Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR)
- Intrusion Detection and Response
- Experience working with complex, sophisticated clients
- Strong analytical capabilities and a desire to learn new things
- Able to work across multiple teams to resolve customer issues and requests
- Demonstrated experience as a security advisor or consultant
- Knowledge of ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck
Benefits:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Bonuses
- Equity grants
- Health insurance
- 401k
- Paid time off
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