Security Advisor II, Falcon Complete
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Job Description
Security Advisor guiding CrowdStrike Falcon Complete customers toward stronger security posture. Assessing Falcon environments, recommending remediation, and resolving customer issues.
Responsibilities:
- Assess customers’ Falcon environments and ensure alignment with Falcon Complete standards
- Provide Falcon Complete customers with recommendations to improve security
- Create and recommend remediation for CrowdStrike product components that may improve security posture
- Contact customers directly when misalignment with Falcon Complete standards is identified
- Document, update, and resolve customer-related issues according to established procedures and SLAs
- Develop and provide customers with service reports and statistics as requested
- Partner with internal teams to ensure customer satisfaction
- Liaise with support teams to troubleshoot and coordinate resolution of technical issues
- Execute daily tasks under leadership direction to support Falcon Complete’s mission to stop breaches
Requirements:
- 3+ years in Cybersecurity focused role
- Customer empathy and ability to guide customers towards desired outcome
- Excellent customer-facing communication skills including verbal and written
- Adept in Windows, Linux, and MAC operating systems
- Experience or demonstrated knowledge of threat detection and incident response
- Bachelor's degree in Technology and/or Cybersecurity or relevant experience
- Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent
- US Citizenship or Green Card Holder
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
- Knowledge of Incident Management and CSIRT operation
- Knowledge of Change Management
- Knowledge of Malicious Code: Detection and Response
- Knowledge of Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR)
- Knowledge of Intrusion Detection and Response
- Experience working with complex, sophisticated clients
- Strong analytical capabilities and a desire to learn new things
- Able to work across multiple teams to resolve customer issues and requests
- Demonstrated experience as a security advisor or consultant
- Knowledge of ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE ATT&CK
Benefits:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Health insurance
- 401k
- Paid time off
- Bonuses
- Equity grants
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