Senior Account Management Associate
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Job Description
Account management associate onboarding employers to Rula’s mental healthcare benefit. Managing customer portfolios, broker partnerships, campaigns, and long-term employer engagement.
Responsibilities:
- Own onboarding and ongoing success of employers with fewer than 3,000 employees
- Help employers launch quickly and navigate the Employer Portal
- Serve as the primary point of contact for a portfolio of employers from onboarding through long-term engagement
- Partner with Broker Partnerships, Marketing, Product, and Operations
- Deliver customized communications
- Support employer campaigns
- Answer employer questions
- Identify opportunities to increase awareness and utilization of the Rula benefit
- Build relationships, solve problems, and create exceptional customer experiences at scale
Requirements:
- 3+ years of experience in customer success, account management, implementation, onboarding, client services, or another customer-facing role
- Experience working in a B2B organization, preferably within employee benefits, healthcare, insurance, HR technology, or SaaS
- Experience partnering with employee benefits brokers, consultants, or other channel partners to support employer clients and drive successful customer outcomes
- Experience managing a portfolio of customer relationships and serving as a trusted point of contact throughout the customer lifecycle
- Excellent written and verbal communication skills, with the ability to communicate professionally and confidently with external business partners
- Preferred: 1+ years of experience in a high-growth startup or rapidly scaling organization
- Preferred: Experience with CRM systems such as Salesforce, sales pipeline management, and forecasting
- Preferred: Experience managing a high-volume customer portfolio while meeting service level expectations
- Preferred: Experience identifying operational improvements and scaling customer success or onboarding processes
- Must be based in the United States; Rula is currently not hiring in Hawaii
Benefits:
- 100% remote work environment
- Attractive pay and benefits
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access
- Generous time-off policies, including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Paid parental leave for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP)
- Quarterly department stipend for team-building activities or in-person gatherings
- Community and employee resource groups
- New hire home office stipend
- $50 monthly stipend to help cover internet or cell phone expenses
- Wellness at Rula program
- $50/month wellness stipend
- Equity
- Bonus
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