Senior Field Application Scientist
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Job Description
Senior Field Application Scientist supporting customer adoption of Ultima Genomics’ scalable genomics sequencing platform. Delivering training, troubleshooting, pilots, demonstrations, and technical field support.
Responsibilities:
- Guide customer application development efforts to unlock the full potential of Ultima Genomics’ technology platform
- Deliver expert training to customers on processes, kits, and instrumentation
- Lead troubleshooting efforts and collaborate with internal experts to resolve customer issues
- Document, resolve, and escalate customer cases promptly and professionally
- Partner with sales on technical and market guidance throughout the customer journey
- Design and execute pilot experiments supporting technology adoption
- Collaborate with sales and marketing on product demonstrations and technical content
- Represent the company at customer sites and scientific conferences
- Perform other duties as assigned
Requirements:
- Degree in Molecular Biology, Biochemistry, Biology, Biotechnology, Biomedical Engineering, or a closely related field, with extensive laboratory experience across multiple life science platforms, particularly in next-generation sequencing (NGS)
- BS with 8+ years of relevant experience, MS with 5+ years, or Ph.D. with 3+ years of related experience
- Hands-on experience and strong working knowledge of NGS library preparation workflows, including sample handling, quality control, and optimization across diverse input types
- Experience teaching, training, or mentoring peers or customers
- Demonstrated ability to balance long-term strategic goals with short-term deliverables
- Meticulous attention to detail and ability to follow complex operating procedures accurately
- Excellent organizational and problem-solving skills, with commitment to high-quality results
- Strong communication, presentation, and relationship-building skills
- Ability to operate with urgency, ownership, and accountability in a fast-moving startup environment
- Willingness to travel up to 50% of the time and reside within one to two hours of a major airport
- Travel includes field support with sales, customer meetings, and participation in trade shows and conferences
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) retirement plan
- Flexible spending account
- Health savings account
- Paid holidays
- Paid time off
- Employee assistance program
- Other company benefits
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