Senior Manager, Fraud & Payments Risk
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Job Description
Senior Manager leading Baselane's fraud function, managing operations and team development in a fintech environment. Focused on maturing risk programs and enhancing automation as the company scales.
Responsibilities:
- Directly lead Baselane's Fraud & Payments Risk team: own performance, development, and coaching for Baselane's current two Risk Specialists and one Risk Lead
- Operate as a player-coach: carry critical workstreams on complex investigations, escalations, and novel case types. Serve as a sounding board for the Lead and Specialists
- Drive the evolution of the fraud systems: own and execute on the major strategic initiatives that mature our risk program — across detection tooling, decisioning infrastructure, and process scaling as the business grows
- Partner cross-functionally: work with Product, Engineering, and CX to translate fraud insights into durable controls and act as the champion of risk within the Baselane organization
- Own major fraud escalations: lead incident response on high-exposure cases (≥$50K), regulatory-adjacent situations, and bank partner coordination; author post-mortems with clear root cause analysis and preventive action
- Manage the sponsor bank partnership: serve as Baselane's primary point of contact with our sponsor bank on fraud and risk program matters, including program guideline alignment, audits, and ongoing collaboration across shared workstreams like KYC/KYB signals, sanctions screening, and transaction monitoring
Requirements:
- 10+ years of relevant experience: in fraud, payments risk, or financial crime, ideally with meaningful time at a fintech, payments company, or digital bank
- Start-up / fintech experience: you've operated in fast-moving, resource-constrained environments where you've had to build, prioritize, and make calls without the safety net of a mature org behind you
- An experienced people manager: you've directly led fraud or risk teams — ideally through periods of growth or scale at a start-up — developed individual contributors into stronger operators, and maintained a high execution bar
- Domain expertise: you can look at an ID, a behavior pattern, or a complex case and offer sharp, experienced judgment
- Fluency in payment rails and regulatory frameworks: deep working knowledge of ACH (NACHA rules, return codes), wire, debit card, and check fraud patterns, along with the regulatory frameworks that govern them (Reg E, Reg CC)
- A builder: you're energized by maturing and scaling a function from an early stage, not just running what already exists
- Analytically rigorous: you ground decisions in data, frame trade-offs clearly, and are comfortable partnering with a lean data team to drive insights
- An operator's mindset: you thrive in ambiguity, move quickly but thoughtfully, and build without needing the full playbook handed to you — exactly the muscle a start-up environment demands
Benefits:
- Competitive compensation
- Equity — ownership in what we’re building
- High-quality Medical, Vision, and Dental insurance
- Life Insurance and Disability coverage
- Generous paid time off and flexible hours
- Remote-first work environment with a home office stipend
- Regular social events
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