Senior Manager, SAP Transformation – P2S Field Service Management & Integration
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Job Description
Senior Manager leading RTX’s SAP S/4HANA Field Service Management transformation. Standardizing processes and integrations across Collins Aerospace, Pratt & Whitney, and Raytheon.
Responsibilities:
- Lead the design, development, and implementation of enterprise Field Service Management processes and capabilities within the SAP S/4HANA Plan to Sustain transformation
- Develop and manage project plans, timelines, deliverables, and resources
- Define and standardize end-to-end Field Service Management processes, including service requests, work orders, scheduling, dispatch, execution, confirmation, and completion
- Integrate Field Service Management with SAP S/4HANA and service management, maintenance, inventory, procurement, finance, and customer service applications
- Partner with RTX business units to identify requirements, evaluate process variations, and establish standardized enterprise solutions
- Collaborate with Digital Technology, system integrators, and cross-functional process teams on requirements, integration points, and solution design
- Oversee solution development, configuration, integration testing, user acceptance testing, and deployment readiness
- Identify and mitigate risks related to process changes, integrations, data dependencies, and operational transitions
- Communicate progress, decisions, risks, and recommendations to vice presidents, senior leaders, and business stakeholders
- Lead organizational change management and adoption activities
- Improve technician productivity, service execution efficiency, resource utilization, and operational visibility
- Manage system integrator, technology provider, and implementation partner relationships
- Establish and monitor Field Service Management KPIs, including response times, first-time fix rates, work order completion, technician utilization, and service execution efficiency
- Support enterprise governance, process documentation, and solution standardization
- Mentor and develop team members
- Travel up to 30% as needed
Requirements:
- University Degree or equivalent experience and a minimum of 14 years of prior relevant experience, or an Advanced Degree in a related field and a minimum of 12 years of experience
- Minimum 10 years of experience in Field Service Management, Aftermarket operations, service delivery, ERP systems, or related business transformation initiatives
- Expertise leading large-scale ERP implementations and enterprise system integrations
- Experience with Field Service Management processes, including service order management, technician scheduling, dispatch, field service execution, and service completion
- Experience collaborating cross-functionally with Digital Technology and business operations to define requirements and deliver integrated enterprise solutions
- Ability to influence senior executives and stakeholders effectively
- Experience in conflict resolution, stakeholder management, and performance management
- U.S. citizenship required; only U.S. citizens are authorized to access information under this program/contract
- Ability to travel up to 30%
- Preferred: expertise in SAP S/4HANA Service Management, SAP Field Service Management, or comparable enterprise Field Service Management solutions
- Preferred: knowledge of SAP S/4HANA service order processing, service contracts, service execution, maintenance, and logistics
- Preferred: familiarity with SAP Activate and Agile delivery
- Preferred: Aerospace and Defense Aftermarket operations experience
- Preferred: experience with field service scheduling, resource optimization, and digital service execution
- Preferred: enterprise process harmonization, organizational change management, business readiness, and adoption experience
- Preferred: process governance, operational performance metrics, continuous improvement, and experience with system integrators and technology vendors
Benefits:
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- 401(k) plan with employer matching funds and separate employer retirement contribution
- Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection
- Birth, adoption, and parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives wellness rewards program
- Doctor on Demand virtual doctor visits
- Bright Horizons child and elder care services
- Teladoc Medical Experts second opinion program
- Paid time off and holidays
- Flexible work schedules
- Flexible spending accounts
- Employee Scholar Program
- Potential annual short-term and/or long-term incentive compensation programs (not guaranteed)
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