Senior Microsoft O365 Cloud Engineer
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Job Description
Office 365/Azure Engineer providing escalated support and operational maintenance for client cloud environments. Collaborating on project-based initiatives and infrastructure upgrades.
Responsibilities:
- Analyze each client's specific request and determine the underlying problem and recommend proper solution
- In-depth skills administering O365 and supporting Microsoft email platforms, including Exchange Server in a hybrid configuration
- Manage Microsoft Volume Licenses, EA and Reservation
- In-depth experience baselining & configuring OneDrive, Teams, Sharepoint, Conditional Access controls, and MFA
- Operational expertise InTune and other MDM solutions
- Troubleshoot SQL Database and SQL reporting
- Design, develop, and implement cloud-based solutions using Microsoft Azure
- Implement and manage virtual servers (Hyper-V/VMware)
- Server administration – Drive expansion, Root cause analysis
- Administration of Azure AD/Entra ID
- Support applications and functions in Azure Cloud
- Monitor new developments and emerging Cloud technology trends and identify new products with potential benefit to Ascend clients with in-depth research of each product
- Participate in the design, implementation and administration of Cloud-based platform solutions working alongside architects and other teams to ensure current and future business requirements are considered
- Partner with Information Security/Cybersecurity to ensure infrastructure solutions comply with Cloud security standards
- Troubleshoot InTune and other MDM solution experience
- Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution
- Consistently create and maintain documentation of client environments and Ascend Technologies best practices and processes
- Other responsibilities assigned by management
Requirements:
- Bachelor’s Degree in a technical field preferred
- Prefer 8+ years of professional IT experience in a client facing role plus 5+ years of experience supporting O365, Exchange online, SharePoint, Teams and Azure
- Ability to function on application and technical tasks with little or no supervision
- Adapt when required to adjust to multiple demands, shifting priorities, ambiguity and rapid change
- Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely
- Proven excellence in decision making when multiple alternatives are presented
- Ability to lead major incident escalation and resolution efforts
- Excellent organizational, verbal and written communication skills
- Microsoft (MCSE), AZ-104 at minimum with AZ-500 certifications preferred
- Advanced PowerShell scripting experience
Benefits:
- health, dental, and vision insurance
- retirement savings options
- flexible time off (FTO)
- professional development opportunities
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