Senior Network Engineer
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Job Description
Senior Network Engineer enhancing operations for Stitch Fix's IT team remotely. Responsible for managing network functions and ensuring efficiency across various sites.
Responsibilities:
- Support the daily network operations across various physical locations.
- Create comprehensive documentation and promote best practices using IT service management (ITSM) or similar models.
- Thrive in a Cisco Meraki network environment, where expertise will drive operational excellence and innovation.
- Deliver remote network assistance to on-site IT specialists and end-users, promptly addressing escalations and automated alerts across various locations.
- Conduct wireless site surveys and generate detailed heatmap reports with Ekahau to optimize network performance, capacity, and reliability.
- Define and implement best practices for validating and deploying network firmware updates and warehouse automation systems.
- Oversee advanced network monitoring and observability tools like AppNeta and Datadog, ensuring ISP connectivity with robust failover and high availability.
- Administer 802.1X and EAP-TLS authentication integrated with MDM platforms to protect enterprise wireless connectivity.
- Maintain organized IT tickets and change management processes using Freshservice, ensuring compliance with SLA standards.
- Ensure comprehensive inventory management, asset tracking, and change management records are maintained for accountability.
- Mentor team members and foster a collaborative work environment, enhancing the IT experience for all colleagues.
Requirements:
- 8-12 years in enterprise network engineering, with over 6 years specifically working with Cisco Meraki hardware in distributed, multi-site environments.
- Demonstrated success in operating large networks with 500+ devices per site, supporting over 1,000 users across corporate offices, distribution centers, and remote locations.
- Specialized knowledge in wireless security architecture, particularly with 802.1X, EAP-TLS, and certificate-based authentication.
- Solid foundation in routing, switching, VLAN segmentation, traffic shaping, VPNs, and firewall policies.
- Experience troubleshooting LAN/WAN connectivity issues in dynamic, high-pressure environments.
- Comfortable managing cloud-adjacent network services (e.g., AWS, GCP) and integrating automation-friendly tools.
- Confident in drafting root cause analysis (RCA) reports, maintaining up-to-date documentation, and utilizing ticketing/change management systems.
- Communicative and passionate about mentoring others within a fast-paced, diverse tech culture, with a willingness to participate in on-call rotations and travel to Stitch Fix locations as needed.
- Cisco Meraki Solutions Specialist (CMSS) certification preferred. Possessing relevant networking and wireless engineering certifications is a valuable asset.
Benefits:
- This role will receive a competitive salary and benefits.
- The position is eligible for medical, dental, vision, and other benefits.
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