Senior Professional Services Engineer

Posted 10hrs ago

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Job Description

Senior Professional Services Engineer delivering GitLab’s DevSecOps installations, migrations, training, and advisory services. Guiding customer deployments, cloud architectures, and secure workflows.

Responsibilities:

Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services
Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code
Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab
Help customers adopt secure, reliable workflows
Partner with Engagement Managers and Project Managers to improve delivery consistency and refine delivery processes
Serve as a trusted technical advisor, translating customer goals and constraints into implementation plans and next steps
Interface with GitLab product and engineering teams to unblock customer outcomes and share feedback
Mentor Associate and Intermediate Professional Services Engineers
Manage multiple customer engagements as primary engineer or lead providing oversight and direction

Requirements:

Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, Chef or Kubernetes
Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure
Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows
Strong grounding in Security / AI technologies
Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set
Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements
Strong communication skills in English, written and verbal
Ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment
Ability to identify root causes, propose options and tradeoffs, and drive issues to resolution while balancing multiple customer engagements
Ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working consistently with GitLab's values