Endpoint Management Engineer – Intune, SCCM/MECM
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Job Description
Endpoint Management Engineer supporting Windows endpoints for Gruve, an AI-focused software services company. Managing Intune, SCCM/MECM, patching, compliance, deployments, and ITIL operations.
Responsibilities:
- Provide L2 support for Windows endpoint incidents, device issues and service requests
- Administer and troubleshoot Microsoft Intune and SCCM/MECM
- Support device enrollment, configuration profiles, compliance policies and endpoint provisioning
- Troubleshoot device registration, policy synchronization, application deployment and management issues
- Support Windows Autopilot enrollment, device provisioning and lifecycle activities
- Execute approved Windows OS and application patching activities
- Monitor patch compliance, investigate deployment failures and perform post-patching validation
- Support application packaging, deployment, installation and troubleshooting
- Manage software distribution, deployment collections and endpoint configuration baselines
- Coordinate driver, firmware and feature update deployments
- Monitor endpoint compliance for patching, encryption and configuration baselines
- Support BitLocker encryption, device configuration policies and security baseline remediation
- Investigate compliance failures, configuration deviations and policy application issues
- Coordinate with Defender/Security teams on endpoint security incidents and remediation
- Resolve endpoint incidents and service requests within defined SLAs
- Follow ITIL Incident, Problem, Change and Request Management processes
- Troubleshoot complex endpoint issues and escalate platform-level problems to L3 SMEs
- Maintain runbooks, operational documentation, incident records and shift handover notes
- Coordinate with L1, Service Desk, Identity, Security, Network and Application teams
- Support endpoint lifecycle management, operational reporting and continuous improvement
- Ensure effective APAC–EMEA–NLAM follow-the-sun handovers
Requirements:
- 3–6 years of experience in enterprise endpoint management, Windows client administration, device management and production IT operations
- Hands-on experience in Windows endpoint administration and troubleshooting
- Practical experience with Microsoft Intune and/or SCCM/MECM
- Knowledge of Windows OS deployment, patching, software distribution and device compliance
- Understanding of device enrollment, configuration profiles, Group Policy and endpoint policies
- Experience troubleshooting application installation, policy synchronization and endpoint connectivity
- Knowledge of BitLocker, encryption policies and endpoint configuration baselines
- Understanding of ITIL processes, incident management and SLA-driven operations
- Experience with ServiceNow or equivalent ITSM platforms
- Basic PowerShell scripting skills for endpoint troubleshooting and administration
- Experience in enterprise production support and global operational environments
- Preferred: Microsoft MD-102 or equivalent endpoint management certification
- Preferred: Experience with Windows Autopilot and Intune/SCCM co-management
- Preferred: Knowledge of application packaging, driver and firmware deployment
- Preferred: Exposure to Microsoft Entra ID, conditional access and identity integration
- Preferred: Experience with endpoint analytics, compliance reporting and automation
- Preferred: Familiarity with enterprise monitoring and endpoint management tools
Benefits:
- Dynamic environment with strong customer and partner networks
- Culture of innovation, collaboration, and continuous learning
- Diverse and inclusive workplace
- Equal opportunity employer
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