Senior Quality Assurance Engineer – AWS Lex, Google Dialogflow
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Job Description
Quality Assurance Engineer focusing on AWS Lex and Google Dialogflow testing. Ensuring high-quality customer experiences through functional, regression, and integration testing.
Responsibilities:
- Design and execute test plans, test cases, and scripts for AWS Lex and Google Dialogflow bots (steering and skill bots).
- Perform functional, regression, and integration testing across multiple bot use cases and channels (voice, chat, web).
- Validate conversation flows, intent mapping, slot filling, fulfillment logic, and API integrations.
- Collaborate with development teams to review requirements, conversation designs, and user stories.
- Test multi-bot orchestration setups between steering bots and skill bots to ensure seamless user journeys.
- Verify voice interactions in platforms such as Amazon Connect or Google CCAI integrations.
- Track and report defects, performance issues, and test coverage using standard QA tools.
- Participate in UAT and assist in creating test summary reports and automation scripts where applicable.
- Ensure bots meet expected accuracy, response time, and quality benchmarks.
Requirements:
- 4+ years of hands-on experience with IVR testing tools such as CYARA Velocity, CYARA Virtual Agent, and CYARA Cruncher.
- 2+ years hands-on testing experience in AWS Lex (V1/V2) and Google Dialogflow CX/ES.
- Familiarity with conversation design concepts, intent recognition, and NLU model testing.
- Experience testing integrations involving AWS Lambda, API Gateway, or Google Cloud Functions.
- Knowledge of API testing tools (e.g., Postman, REST Assured) and automation frameworks (e.g., Selenium, PyTest).
- Solid understanding of bot architecture and bot orchestration workflows.
- Strong understanding of QA methodologies, defect management, and test documentation.
- Experience with Agile testing practices and collaboration tools like Jira and Confluence.
- Excellent communication, analytical thinking, and problem-solving skills.
Benefits:
- Health insurance
- Competitive Pay and Benefits
- Flexible working hours
- Professional development opportunities
- Remote work options
- Growth Mindset
- Social Sustainability Values
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