Senior Software Engineer
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Job Description
Senior Software Engineer developing Ticketmaster’s scalable global ticketing platform. Designing APIs, cloud infrastructure, and services supporting millions of live-event fans.
Responsibilities:
- Analyze, code, and maintain next-generation fan-facing Ticketmaster services
- Guide development and delivery of the Global Platform
- Deliver high-quality, maintainable, performant solutions
- Solve complex technical problems while considering long-term maintenance and cost of change
- Mentor and elevate engineers through technical leadership, code reviews, and engineering best practices
- Collaborate with globally distributed software teams on shared components and standards
- Ensure global applications are applicable to global markets
- Organize and prioritize work, coordinate team efforts, and report progress to stakeholders and management
- Gather information from UX, Design, Product, and other stakeholders to evolve products
- Explore technical approaches and recommend technical direction with supporting reasoning
- Participate in web, native app, and service-layer architecture design
- Spike and prototype
- Write exemplary code
- Own the full software development and deployment cycle
- Identify and reduce technical debt
- Design and advocate for clean, secure, well-structured APIs
- Evaluate cloud services and infrastructure patterns for scalability, operational overhead, and cost
- Encourage and develop other engineers
- Debug and triage production application issues
- Automate testing, deployments, performance, and recovery
- Use AI-assisted development tools and evaluate their applicability
- Participate in on-call rotations, lead incident resolution, and contribute to post-incident reviews
- Occasionally work out of hours or provide on-call duty on a rota basis
Requirements:
- 5+ years of professional software engineering experience, with demonstrated ownership of major software components
- Experience with Agile methodologies
- Strong backend development skills
- Proven ability to design and implement clean, scalable and well-structured APIs
- Java 21/25 or other JVM languages
- Experience with modern frameworks such as Spring Boot
- Test-Driven Development experience
- Understanding of Continuous Integration practices
- Knowledge of current software architectural trends and practices
- Experience with Design Patterns and SOLID principles
- Experience with AWS or another cloud provider
- Experience with observability tooling such as Prometheus, Grafana, Splunk, or ELK stack
- Experience with distributed systems
- Knowledge of best practices and IT operations in always-up, always-available services
- Understanding of secure coding practices and common vulnerability patterns, including OWASP Top 10
- Awareness of cloud service trade-offs, including scalability constraints, operational complexity, and cost implications
- Familiarity with AI-assisted development tools and their appropriate application
- Experience with CI/CD servers such as GitLab/Jenkins
- Experience with Docker and Kubernetes or another orchestration/scheduling framework
- Experience working in an SOA development environment
- Working knowledge of one or more database products, such as Oracle, MySQL, or PostgreSQL
- Strong communication skills and ability to collaborate closely with remote team members
- Nice to have: experience in DevOps, GraphQL and Apollo Studio, Terraform, and Helm package manager
- Ability to clearly communicate technical topics to non-technical people
- Demonstrated ability to work well in a fast-paced, multidisciplinary team environment
- Ability to learn quickly
Benefits:
- Inclusive work environment
- Support to balance work and homelife
- Professional and personal development opportunities
- New experiences and learning from talented colleagues
- Equal opportunities regardless of gender, race, sexual orientation, religion, age, disability status, or caring responsibilities
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