Senior Specialist, Research and Insights
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Job Description
Senior Research and Insights Specialist advancing customer, market, and business intelligence for BCLC, British Columbia’s gambling entertainment provider. Delivering actionable research insights for enterprise decisions.
Responsibilities:
- Support and guide the development and execution of insight generation through primary market research, business intelligence, and reporting solutions
- Manage consolidation of strategic, market, and customer performance metrics and insights for organization-wide strategic decision-making
- Develop the Research and Insights team function through client management and research and analytics insight delivery
- Act as a consultative partner and build relationships with business units on consumer insight and market intelligence
- Consult with and influence stakeholders, communicate requirements to internal teams, and present complex concepts to executives
- Provide business planning support for initiatives, budget, and process management between the department and analytics teams
- Advise on primary research development and execution
- Analyze market and economic indicators and assess competitive challenges, opportunities, risks, and potential impacts
- Develop proactive, relevant, and actionable insights across the organization
- Guide and share knowledge with team members on research methodologies and client engagement
- Develop relationships with clients responsible for financial and business planning, performance management, marketing, and operations
- Facilitate client discovery meetings to understand information needs
- Collaborate with EBI team members to leverage BI data and research information
- Recommend business planning priorities, budgets, departmental processes, policies, and procurement improvements
- Support the Manager, Research & Insights in developing strategies and plans
- Support enterprise strategic initiatives to increase customer understanding at BCLC
Requirements:
- A degree or diploma in a relevant discipline (business, economics, statistics, research, etc.)
- 4 to 6 years progressively responsible experience in market or customer research
- Equivalent combination of education and experience may be considered
- Certified Market Research Planner (CMRP) or coursework completed from the Market Research Intelligence Association (MRIA) is an asset
- Prior experience with Customer Insight and Analytical Business Planning is an asset
- Proven project management and time management skills
- Ability to manage multiple priorities
- Ability to simplify complex data and provide actionable insights
- Experience managing cross-functional projects and supplier relations
- Experience analyzing data using statistical tools such as Qualtrics
- Experience designing reporting solutions including dashboards, portals, and report objects
- Excellent verbal and written communication and presentation skills
- Excellent attention to detail
- Experience influencing and helping business stakeholders frame business problems and BI needs
- Understanding of analytical concepts and problem-solving skills
- Experience gathering business requirements for business intelligence applications
- Ability to develop technical documentation and explain complex information effectively
- Demonstrated experience with balanced scorecard/KPI measurement is an asset
- Understanding of the gaming industry and BCLC’s suite of games is an asset
- Must be at least 19 years of age
- Must be legally eligible to work in Canada
Benefits:
- Robust wellness programs to enhance your physical, mental, social, financial and career well being
- Flexible working model supporting work-life integration
- 37.5 hour work week
- Volunteer hours through the Play It Forward program each year
- Inclusive work environment
- Interview accommodation available
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