ServiceNow AI Developer
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Job Description
ServiceNow AI Developer building AI-driven applications and workflows for enterprise customers. Integrating machine learning, NLP, and predictive analytics across ServiceNow modules.
Responsibilities:
- Interface with end-users, IT teams, and key stakeholders to gather systems requirements
- Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
- Integrate machine learning, natural language processing, and predictive analytics solutions into ServiceNow modules including ITSM, ITOM, CSM, and HRSD
- Manage application development including design, coding, debugging, testing, troubleshooting, and system documentation
- Design custom or product-based solutions based on ServiceNow applications
- Configure integrations between ServiceNow and other applications using REST/SOAP web services
- Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders
- Participate in user acceptance testing of maps, impact rules, and event management work
- Promote update sets and data across applicable ServiceNow environments
- Remediate production incidents related to the assigned scope
- Align with the existing ServiceNow technical lead for map/event work to maintain consistent shared patterns
Requirements:
- 3+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities
- Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist
- Hands-on experience implementing and optimizing Now Assist features, including AI-powered case summarization, resolution recommendations, and conversational workflows
- Experience integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud integrations
- Experience with Web Services Integration using SOAP and REST, including bi-directional automated integrations
- Experience with data extraction technologies such as JDBC and ODBC or ETL integrations
- Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows
- Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting
- Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field
- Willingness and ability to continue education within the ServiceNow platform and beyond
- Ability to complete ServiceNow competency certifications and module accreditations
- ITIL Foundation and ServiceNow CSA/CAD certifications preferred
- Ability to thrive in strategic planning, resource allocation, production methods, and coordination of people and resources
- Ability to adapt quickly in a fast-paced environment
Benefits:
- Official ServiceNow training
- Support and guidance to get up to speed on projects
- Opportunities to achieve multiple ServiceNow certifications
- Diverse and inclusive workplace
- Equal opportunity workplace and affirmative action employer
- Disability accommodations available
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