Site Reliability Engineer
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Job Description
Site Reliability Engineer to improve systems and automation for Convoso's AI-driven contact center platform. Collaborating in a dynamic environment to deliver high-quality solutions.
Responsibilities:
- Manages and monitors installed systems, Networks, and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
- Ensures the highest level of systems and infrastructure availability.
- Installs, configures, and tests operating systems, application software, and system management tools.
- Design, plan and automate deployment of network communications systems.
- Provide documentation as required to ensure accurate and current information is available for each site network.
- Implements warranty and support activities.
- Plans and implements system automation as required for better efficiency.
- Oversees the development of customized software and hardware requirements.
- Willing to stay up-to-date with security best practices and drive implementation accordingly.
- Collaborates with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures.
- Run diagnostics to resolve customer-reported issues.
- Deals with work process, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders.
Requirements:
- At least 5 years of experience in configuring enterprise-level Linux systems within a highly networked environment.
- 5+ years of experience in SRE, DevOps, or Systems Engineering roles
- Deep experience with AWS services (IAM, VPC, EC2, EKS/ECS, S3, CloudWatch, RDS, etc.)
- Strong Linux administration skills (Ubuntu, CentOS, or RHEL)
- Proficiency in IaC tools: Terraform, Ansible, or CloudFormation
- Expertise in using Chef for configuration management and automation, including the creation and management of Chef cookbooks and recipes.
- Strong proficiency in scripting languages such as Python and Bash for automating tasks.
- Skilled in designing, implementing, and optimizing centralized logging solutions for effective log analysis, integration, security compliance, and incident response.
- Experience with MySQL or similar database systems.
- Familiarity with virtualization technologies such as Proxmox, KVM, QEMU, or VMware.
- Experience managing infrastructure with bare metal servers in data center environments.
- Proficient in using CI/CD tools like Jenkins (or similar) to enhance software development processes.
- Proactive, resourceful, and adept at managing projects and solving problems from start to finish.
- Expert in diagnosing and resolving complex system issues while maintaining stability and reliability.
- Experience working in a fast-paced startup environment.
- Skilled in administering and tuning application stacks such as Tomcat, Apache, Nginx, and HAProxy.
- Experience with monitoring systems like Grafana, Prometheus, and Zabbix.
- Flexible with shift work and available for overtime as needed.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
Benefits:
- 100% covered premiums for employees + dependents (spouse + upto four children)
- PTO, Paid Sick Time, Holidays
- Your birthday off
- Monthly credits toward food & beverage
- Employee referral bonus
- And a team of highly experienced and kind colleagues!
- Casual office environment & dress
- Fully stocked kitchen (Dietary restriction-friendly)
- Flexibility of Shift
- Free parking on office premises
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