System Reliability Engineer
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Job Description
Site Reliability Engineer ensuring reliable operation of company services at Veeam Software. Responsible for proactive monitoring, incident response, and resilient observability practices.
Responsibilities:
- Ensure monitoring and uninterrupted operation of company services
- Write and maintain alerting rules and runbooks
- Perform triage of incoming incidents and initial diagnosis of issues
- Build and maintain escalation chains for incident response
- Perform technical incident resolution activities according to runbooks
- Participate in on-call rotations and post-incident reviews (RCA/postmortems)
- Continuously improve observability coverage and reduce alert noise/false positives
- Collaborate with development and infrastructure teams to identify reliability risks and implement preventive measures
Requirements:
- Experience with observability tools (Grafana, ELK, VictoriaMetrics)
- Experience working with Linux
- Experience working with Kubernetes (k8s)
- Experience with AWS and Azure cloud platforms
- Ability to analyze incidents, identify root causes, and propose remediation steps
Benefits:
- Comprehensive Health Coverage – Fully employer-paid medical, dental, and vision insurance for employees and eligible dependents, including virtual care services
- Wellbeing & Mental Health Support – Access to an Employee Assistance Program (EAP) that includes confidential therapy sessions, plus legal and financial counseling services
- Financial Protection Benefits – Company-provided life and disability insurance to help support employees and their families
- Paid Time Off & Global Recharge Days – Vacation time, statutory holidays, and additional company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care
- Family-Friendly Leave Programs – Competitive maternity, paternity, adoption, and other leave benefits that support employees through important life moments
- Give Back to Your Community – Employees receive paid volunteer time each year through the Veeam Cares program
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