Site Reliability Engineer
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Job Description
Site Reliability Engineer for Nexthink at NBCUniversal. Analyzing and automating platform to enhance digital employee experience through device analytics and monitoring.
Responsibilities:
- Design, implement, and maintain Nexthink dashboards, investigations, campaigns, and services focused on device performance and user experience
- Leverage Nexthink telemetry and analytics to develop a device health scoring framework and identify candidates for PC refresh based on performance, lifecycle stage, failure trends, and user sentiment
- Develop proactive maintenance initiatives (e.g., patching, storage optimization, software updates) based on predictive insights and device analytics
- Lead the configuration, administration, and continuous optimization of the Nexthink platform in alignment with NBCU’s endpoint engineering roadmap
- Develop and implement automation strategies, including Nexthink remote actions and scripts, to proactively remediate endpoint issues and streamline operational workflows
- Partner with cross-functional teams including Local IT/Operations, Cyber Security, and Software Governance to improve endpoint visibility and reliability
- Provide technical guidance and best practices for monitoring and improving enterprise-wide digital employee experience
- Translate platform insights and analytics into actionable recommendations that drive operational improvements and innovation
- Identify new opportunities to leverage Nexthink data for proactive engineering solutions and improved decision-making
- Provide training and guidance to operations and engineering teams on Nexthink capabilities and best practices
- Stay current on emerging technologies, digital experience monitoring tools, and IT service management best practices to continuously improve endpoint engineering processes
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
- 8+ years of experience in desktop or end-user systems engineering, preferably in a large enterprise environment (30,000+ endpoints)
- Experience working with enterprise security and compliance standards
- Nexthink Platform Experience – Strong experience configuring, monitoring, and automating Nexthink to improve Digital Employee Experience (DEX)
- Experience with similar platforms (Microsoft Endpoint Analytics, Riverbed Aternity, ControlUp) is also valued
- Scripting & Automation – Experience with automation and scripting tools such as PowerShell, Python, Bash, NQL, or Ansible to improve operational efficiency
- Endpoint & Infrastructure Knowledge – Deep understanding of endpoint performance monitoring, endpoint lifecycle management, and cloud platforms (Azure, AWS)
- Incident Prevention & Troubleshooting – Ability to analyze large data sets, identify trends, and implement preventative solutions to reduce incidents
- Security & Network Awareness – Familiarity with enterprise security policies, endpoint protection tools, and IT compliance standards
- Strong experience with endpoint management platforms including Intune, Autopilot, SCCM, Jamf, Active Directory, and Microsoft 365
- Excellent communication skills and ability to collaborate effectively with operations, infrastructure, cybersecurity, application teams, and leadership
- Ability to work both independently and collaboratively in a fast-paced enterprise environment.
Benefits:
- medical, dental and vision insurance
- 401(k)
- paid leave
- tuition reimbursement
- a variety of other discounts and perks
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