SOC Team Lead
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Job Description
SOC Team Lead managing a Security Operations Center team and guiding customer onboarding processes. Providing leadership and ensuring delivery of cybersecurity operations for clients.
Responsibilities:
- Team Lead for a SOC team including watch floor analysts, engineers, threat hunters, incident responders, and cyber threat analysts
- Provide guidance and direction to the SOC team to ensure execution and delivery of team tasks, requirements, and projects
- Lead customer onboarding to include developing schedules, tracking deliverables, creating slide decks, briefing the customer, and guiding customers through the onboarding process
- Build and maintain strong relationships with customers, acting as the primary point of contact for the customers
- Answer customer requests, schedule customer meetings, coordinate any engineering work or responses needed, and organize and deliver any necessary documentation to customers
- Perform weekly and monthly reviews and ensure communication plans and vital customer information is updated
- Work with the SOC team to develop and deliver an annual customer health check for each customer
- Serve as the liaison and advocate for the customer with the SOC team
- Work with customers and the SOC team to create success plans tailored to customer specific goals and objectives, monitoring progress towards achieving desired outcomes
- Collect onboarding and annual health check feedback from each customer
- Organize, schedule, and finalize any lessons learned as required by the SOC
- Develop new and innovative ideas to enhance customer service and customer value
- Track and monitor all SOC team projects progress and performance to include running daily engineering standups
- Work with the SOC team on customer case issues, updates, and overall quality
- Interface with client’s senior management personnel, including briefings up to CIO/CISO level
- Leverage industry knowledge, best practices, lessons learned and stakeholder feedback to develop, implement and continuously improve all services offered under the SOC
- Guide and mentor team members
- Work closely with the SOC Manager to function as the single point of coordination and accountability, ensuring that all technical work, communications, and decision-making remain aligned, timely, and defensible
- Maintain awareness of emerging cyber threats and vulnerabilities
- Lead the development and distribution of threat summaries, vulnerabilities notices, and flash threat emails
- Create and distribute vulnerability reports as needed
- Must have the ability to work in a dynamic environment and flexibly adapt to changing conditions
- Must have a high degree of originality, creativity, and initiative requiring minimal supervision
Requirements:
- Bachelor's degree (or an additional 4 years of related experience)
- Minimum three (3) years of experience managing projects
- Strong leadership, written and verbal communication, and analytic and problem-solving skills
- Knowledge of SOC operations
- Experience interfacing with and managing customers
- Certifications: Active program management certification (e.g., PMP)
- Active advanced cybersecurity certification (e.g., CISSP)
- Agile experience and certifications are a plus
- Other relevant IT certifications are a plus
Benefits:
- Health/Dental/Vision
- 401(k) match
- Paid Time Off
- STD/LTD/Life Insurance
- Referral Bonuses
- professional development reimbursement
- parental leave
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