Software Engineer, AI Solutions
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Job Description
Software Engineer building advanced Conversational AI solutions for NICE’s global customer experience, financial crime, and public safety software platform. Leading enterprise implementations, technical consulting, training, and integrations.
Responsibilities:
- Design, build, and implement advanced Conversational AI solutions for customers and partners
- Manage high-impact projects from pilot/Proof of Concept (PoC) through full implementation
- Ensure scalable and high-performance solutions for enterprise clients
- Provide cutting-edge technical solutions and shape architectural best practices
- Tackle advanced technical challenges with innovative approaches
- Partner with cross-functional teams to support business development and enhance product strategies
- Deliver technical training, workshops, and best practices to customers and partners
- Develop precise technical documentation
- Ensure resolution of complex technical issues and maintain high customer satisfaction
Requirements:
- Minimum of 2-3 years in a similar role within Conversational AI, SaaS, or enterprise software industries
- Proven experience with Cognigy or equivalent Conversational AI platforms
- Demonstrated ability to resolve complex technical challenges
- Strong capability to align technical solutions with business objectives
- Exceptional ability to communicate technical concepts effectively
- Applicants must be authorized to work in the United States without sponsorship
- Proficient in JavaScript and Python; experience with back-end integrations
- Experience with HTML and CSS
- Experience with server-side applications and data manipulation
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