Solutions Implementation Consultant
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Job Description
Solutions Implementation Consultant designing Servigistics solutions for PTC customers. Improving Service Supply Chain performance through planning, inventory optimization, and implementation consulting.
Responsibilities:
- Act as an Application Architect / Solution Consultant on Servigistics implementation projects
- Work primarily with Servigistics Service Parts Management, with potential exposure to Service Parts Pricing
- Lead and facilitate customer workshops to understand business requirements, identify improvement opportunities, and define Servigistics solutions
- Help customers adopt Service Supply Chain best practices and improve service levels, parts availability, and inventory optimization
- Design solutions for complex Service Supply Chain and Service Parts Planning scenarios
- Translate business requirements into functional and technical solution designs
- Identify opportunities for additional process consulting and solution improvement activities
- Support and mentor team members in Service Supply Chain and Servigistics domains
- Present Servigistics capabilities and recommend solution designs
- Lead requirements gathering, solution design, and customer-facing workshops
- Analyze and communicate technical and business information to customer stakeholders
- Configure and support implementation of Service Parts Planning solutions
- Provide customer training on Servigistics functionality, processes, and best practices
- Collaborate with project managers, technical consultants, architects, and customer teams throughout the implementation lifecycle
- Contribute to the development and knowledge growth of other consultants
- Support project management activities when required
- Travel to customer locations for workshops, implementation activities, and other project needs
Requirements:
- Bachelor’s or Master’s degree in Engineering, Computer Science, Information Systems, Business Management, Supply Chain, or a related field
- Previous professional experience in Supply Planning, Service Parts Planning, Inventory Planning, or Supply Chain Planning
- Previous hands-on experience with Service Parts Planning software is required
- Experience with Servigistics as a key-user or consultant is strongly preferred
- Strong understanding of Service Supply Chain, inventory planning, forecasting, replenishment, or Service Parts Management concepts
- Proven ability to lead and facilitate customer-facing workshops
- Ability to translate business requirements into functional solution designs
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills in English
- Ability to work effectively with customers and distributed international teams
- Availability to travel approximately 10% of the time
- Experience managing or supporting IT implementation projects is a plus
Benefits:
- Opportunities to explore, learn, and grow
- Collaborative, multicultural, and results-oriented team environment
- Customer and project exposure across multiple industries and geographies
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