Student Advisor
Posted 42ds ago
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Job Description
Student Advisor qualifying prospects for Global University Systems’ higher-education and training programmes. Handling calls, enquiries, issue resolution, and recruitment follow-up.
Responsibilities:
- Pre-qualify prospects by phone and email, providing relevant information and guidance to convert them into qualified candidates
- Conduct outbound calling campaigns and advise prospective candidates effectively
- Handle inbound and outbound calls with prospective students and clients
- Respond to specific enquiries and provide first-level advice and guidance
- Resolve customer issues and address concerns efficiently
- Provide accurate information about academic programmes and training offerings
- Participate in outbound calling campaigns supporting student recruitment and engagement
- Improve management and follow-up of inbound and outbound prospects across acquisition channels
- Support sales and admissions teams during periods of high activity
- Assist with additional initiatives, including large-scale outbound recruitment
Requirements:
- Professional Qualification: Remote Customer Service Advisor
- Proficient in CRM systems and the Microsoft Office Suite
- In-depth knowledge of academic programmes and training offerings
- Active listening
- Strong ability to identify and understand customer needs
- Commercial awareness
- Excellent verbal communication skills
- Strong interpersonal skills
- Patience and diplomacy
- Maintain the Group’s values and comply with the Code of Conduct, equality and diversity, health and safety, and safeguarding policies
Benefits:
- 20 Days Annual Leave Plus 1 day per year capped at 25 days
- Contributory Pension Scheme: 5% personal contribution & 3% Company contribution
- Season Ticket Loan
- Eye Care Vouchers
- Training & Development Opportunities via FutureLearn and Group-wide professional development programmes
- Staff Discount Scheme via My Rewards Hub
- Employee Assistance Programme
- Refer a Friend Scheme for Staff Members
- Tuition Support, including discounts and sponsorship opportunities at select GUS institutions
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