Student Enrolment Advisor
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Job Description
Student Enrolment Advisor guiding Australian learners from inquiry to enrolment at Keypath Education, an EdTech organisation partnering with leading universities. Managing calls, chats, CRM pipelines, and enrolment targets.
Responsibilities:
- Connect with prospective students who have expressed interest in education programs
- Make at least 4 hours of outbound calls daily and handle inbound inquiries about programs and applications
- Respond to student queries via live chat and encourage phone conversations
- Guide prospective students through decision-making to select suitable courses
- Provide timely and accurate advice by phone, email, and web chat
- Create personalised pathways for potential students using a consultative approach
- Transform inquiries into successful enrolments and achieve enrolment targets
- Track student progress and manage the pipeline
- Follow up on incomplete applications and send deadline reminders
- Update and maintain accurate CRM records
- Join daily team huddles to share best practices and align on enrolment goals
- Work independently and adapt the approach without relying on scripts
- Collaborate with a supportive team focused on connection, learning, and growth
Requirements:
- Proven experience in a sales role
- Self-motivated and mission-driven
- Natural relationship-building abilities
- Proven track record of meeting KPIs or targets while delivering exceptional service across the pipeline
- Attention to detail and ability to maintain accurate customer data
- Ability to thrive in a fast-paced, purpose-led environment
- Exposure to higher education is advantageous
- Reliable internet connection and comfortable home workspace
- Must reside in Australia
- Must have full working rights in Australia
- Preferred applicants may be required to complete a police check and other pre-employment checks
- Full-time availability for 38 hours per week, Monday to Friday, 9am–7pm on a rotating roster, AEST/AEDST
Benefits:
- Competitive base salary and commission package tailored to experience
- Flexible work arrangements: remote, office, or hybrid
- Comprehensive online remote training
- Full remote work setup including internet allowance
- Paid mental health days
- Comprehensive wellbeing support tools, including Toolkits for Digital Health and Mental Health support
- Internal Academies for career and skill development, including the People Leader's Academy
- Heavily discounted Master’s degrees from university partners
- Access to LinkedIn Learning
- Career progression opportunities
- Supportive remote onboarding
- Two weeks of shadowing with an experienced Student Enrolment Advisor
- Ongoing support and training from the Team Leader and dedicated Sales Training team
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