Support Engineer
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Job Description
Support Engineer troubleshooting and integrating Milestone, LenelS2, and DMP security systems. Supporting customers, service teams, and projects for North American communications and security solutions provider BearCom.
Responsibilities:
- Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP
- Diagnose and resolve system performance issues, ensuring optimal functionality
- Perform custom systems integrations, detailed system upgrade planning, and system audits
- Schedule and coordinate service and maintenance calls with customers
- Perform routine and corrective maintenance of installed security and access control systems
- Ensure all service work complies with applicable Federal, State, and local regulations
- Assist with the installation, configuration, and support of electronic security solutions
- Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs
- Provide expert consultation on system performance, maintenance, and upgrades
- Maintain strong client relationships through exceptional customer service
- Support internal teams with troubleshooting, documentation, and knowledge sharing
- Stay updated on industry trends, emerging technologies, and security best practices
- Travel to support existing and potential customers
- Perform other duties assigned by Management
Requirements:
- 2+ years of experience in security systems support, technical support, or a related IT field
- Proficiency in Milestone, LenelS2, DMP, or similar security software platforms
- Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems
- Ability to read and interpret technical manuals, schematics, and wiring diagrams
- Excellent customer service and communication skills
- Strong organizational skills with the ability to manage multiple tasks and prioritize workload
- Experience with networking concepts, IP-based security systems, and system integrations (preferred)
- Certifications in security systems such as Milestone, LenelS2, or DMP are a plus
- Ability to travel to support existing and potential customers
Benefits:
- Extensive on-the-job training
- Coverage of fees associated with most professional certifications
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life and Short-Term Disability
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Employee Referral Bonus
- Tuition Reimbursement
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