System Service Team Lead
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Job Description
Field Service Team Lead managing complex MV drive systems and Synchronous Condenser installations across the US and internationally. Leading a team while maintaining high standards in technical execution and customer partnership.
Responsibilities:
- Lead, mentor, and develop a team of 10–15 field service engineers and specialists.
- Foster a culture of accountability, continuous improvement, and knowledge sharing.
- Act as the technical and operational authority for complex MV drive and synchronous condenser projects
- Take direct leadership on critical site activities, including commissioning, troubleshooting, and escalation management
- Champion and enforce best-in-class Health, Safety, and Environmental (HSE) standards
- Drive planning, resource allocation, and execution excellence across multiple projects while collaborating cross-functionally with field service management, project management, sales, and technical support teams
- Oversee and ensure the accurate and timely completion of administrative responsibilities, including timekeeping, expense management, and project documentation.
Requirements:
- Associate’s technical degree and years of 7 years relevant experience or High School technical Diploma and 9 years relevant experience or military education/experience required.
- Bachelor’s degree in engineering or technical field and 5 years of relevant experience highly preferred.
- Experience in field service or commissioning of Medium Voltage systems, drives, or rotating equipment.
- Ability to interpret circuit diagrams, wiring diagrams, assembly drawings, technical manuals, and technical specifications.
- Experience working with Synchronous Condensers or similar power systems is highly desirable.
- Site management experience and team leading experience are a plus.
- Valid driver’s license.
- Demonstrated leadership experience managing technical teams.
- Strong knowledge of electrical safety standards and HSE practices.
- Willingness and ability to travel approximately 50%.
- Strong communication, organizational, and problem-solving skills.
Benefits:
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
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