Claims Team Lead – General Liability
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Job Description
Claims Team Lead managing a team of General Liability adjusters at Reserv. Involved in complex claims handling and developing team capabilities in a tech-driven claims organization.
Responsibilities:
- Lead and develop a pod of 4 General Liability adjusters handling Premise, Habitational, Risk Transfer, Construction, and New York Labor Law claims.
- Own the performance and health of the dedicated account. That means quality, timeliness, outcomes, and the client relationship.
- Review reserves, coverage positions, and settlement strategy; approve or escalate within your authority.
- Handle escalations and the most complex, high-exposure litigated files directly.
- Run QA and file reviews; coach to the gaps you find and raise the bar across the team.
- Serve as the primary claims point of contact for the client including reporting, trends, and program-level recommendations.
- Direct outside counsel and investigative vendors on significant matters.
- Build and refine claims guidelines, best practices, and process improvements for the account, and help shape how our broader claims org operates.
- Support hiring, onboarding, and ongoing development for the team.
Requirements:
- Minimum of 5 years' General Liability claims experience, including complex litigated third-party bodily injury and property damage.
- Prior team lead, supervisor, or formal mentorship/QA experience strongly preferred.
- Deep policy interpretation skills: Reservation of Rights letters, coverage declinations, and coverage analysis.
- Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license.
- Willing to obtain any additional required licenses within 60 days, including state testing.
- Proven judgment on reserves, authority, and settlement strategy on high-exposure claims.
- Bachelor's degree, or equivalent industry experience.
- JD or professional insurance designations are a plus.
- Willingness to travel for client and claims needs.
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want.
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
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