Behavioral Health Team Lead
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Job Description
Team Lead responsible for managing and supporting the BHCM team at Triplemoon, a digital health platform enhancing family wellness through mental health resources.
Responsibilities:
- Serve as the first point of contact for BHCMs on day-to-day operational and care delivery questions
- Monitor team schedules, caseload distribution, and daily workflows to ensure consistent patient coverage
- Support BHCMs in navigating complex patient situations, escalating to the Director of Behavioral Health and Chief Clinical Officer as appropriate
- Promote a culture of accountability, clinical excellence, and psychological safety across the BHCM team
- Conduct regular check-ins with individual BHCMs to surface operational barriers and support team morale
- Conduct regular shadow sessions with BHCMs, providing structured, real-time feedback on clinical delivery and documentation
- Complete chart audits to assess documentation quality, care cadence adherence, and registry accuracy
- Identify patterns in quality gaps and escalate systemic issues to the Director of Behavioral Health
- Support rollout and adherence to updated clinical workflows and SOPs as developed by the Manager of Education, Curriculum & Credentialing Registry Review Support
- Attend weekly registry review meetings led by the Sr. Manager of Psychiatry
- Capture and follow up on action items from registry review, coordinating with BHCMs to ensure timely implementation
- Monitor patient engagement against clinical cadence guidelines and flag outliers for discussion at registry review
- Serve as an operational liaison between the BHCM team and clinical leadership, surfacing workflow friction points and improvement opportunities
- Support onboarding of new BHCMs in coordination with the Director of Behavioral Health and Manager of Education, Curriculum & Credentialing
- Contribute to the development and refinement of clinical operating procedures based on day-to-day team experience
- Assist in tracking BHCM performance metrics and provide input to the Director of Behavioral Health for performance management processes
Requirements:
- Active clinical licensure (LCSW, LPC, LMFT, or equivalent) in at least one Triplemoon-supported state
- Minimum 3 years of direct clinical experience in a behavioral health setting
- Prior experience in a Collaborative Care Model (CoCM) or integrated behavioral health environment strongly preferred
- Demonstrated ability to provide peer coaching, feedback, or informal leadership to clinical colleagues
- Strong organizational skills and comfort managing multiple competing priorities in a fast-paced, remote environment
- Proficiency with EHR platforms and registry-based care management workflows
- Experience in a supervisory, lead, or team coordination role preferred
- Familiarity with CMS documentation standards and billing-eligible encounter requirements under CoCM
- Multi-state licensure or willingness to obtain licensure across Triplemoon's supported states
- Experience with PHQ, GAD-7, PSC-17, or other standardized behavioral health screeners
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