Tech Lead – Operations Automation Platform
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Job Description
Tech Lead/Manager leading backend automation efforts for Gametime's Operations Automation Platform. Focused on AI integration and improving internal workflows for operational efficiency.
Responsibilities:
- Provide technical leadership for the Operations Automation Platform team, shaping architectural direction and driving delivery of automation-focused backend systems.
- Guide the technical/product roadmap in collaboration with Engineering, Product and Ops stakeholders, identifying high-leverage opportunities for internal efficiency.
- Design, prototype, and lead the implementation of systems and tools that automate manual workflows, especially those that can benefit from AI or agentic solutions.
- Actively contribute to backend development where needed, especially in early stages of projects or to unblock team members.
- Lead technical design discussions, code reviews, and drive adoption of best practices for reliability, observability, and maintainability.
- Mentor engineers on the team, elevate technical quality, and contribute to performance reviews via feedback and coaching.
- Evangelize new technologies — including AI/LLMs — that can improve the velocity, intelligence, or stability of our internal systems.
- Collaborate cross-functionally with multiple Ops teams to deeply understand their workflows and pain points, and drive engineering-led solutions.
- Maintain a healthy balance between speed and long-term quality, knowing when to ship scrappy MVPs and when to invest in robust infrastructure.
Requirements:
- Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
- Experience: 8+ years in software engineering, preferably with backend systems
- Backend Development: Hands-on experience building backend systems using Golang or other backend languages (e.g., Python, Java, Ruby, etc).
- System Fundamentals: Understanding of distributed systems principles, REST APIs, and backend application architecture.
- API Integration: Ability to work with internal and third-party APIs reliably and securely.
- Cloud Infrastructure: Exposure to AWS, GCP, or other cloud platforms is a plus.
- Event-Driven Systems (Bonus): Experience working with messaging systems like Kafka, RabbitMQ, or similar.
- Databases: Experience with relational databases (e.g. PostgreSQL, MySQL) and/or NoSQL technologies (e.g. MongoDB, DynamoDB).
- Team Collaboration: Strong product sensibility and communication skills; comfortable engaging with non-technical stakeholders and driving alignment.
- Bonus:
- Experience with automation, internal tooling, or operations-facing systems.
- Hands-on experience with AI-enhanced systems or agentic architectures.
- Experience working with operations tools such as Kustomer, AWS Connect, Zendesk etc.
Benefits:
- Flexible PTO
- Competitive salary & equity package
- Monthly Gametime credits for any event ($1,200/yr)
- Medical, dental, & vision insurance
- Life insurance and disability benefits
- Diverse Family-forming benefits through Carrot Fertility
- 401k, HSA, pre-tax savings programs
- Company off-sites and meet-ups
- Wellness programs
- Tenure recognition
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