Technical Support Analyst
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Job Description
Technical Support Analyst assisting with complex technical challenges in Trimble Transportation solutions. Troubleshooting systems, providing support, and influencing product innovation.
Responsibilities:
- Conduct in-depth troubleshooting and research into Trimble’s Transportation Management System (TMS) to resolve high-impact hardware and software issues.
- Identify and report software bugs and usability trends, directly influencing the quality and capabilities of future product releases.
- Provide high-level technical support via phone, email, and chat, translating technical concepts into actionable solutions for a diverse global audience.
- Partner with cross-functional teams including developers, testers, and project managers to maintain visibility on critical ongoing issues.
Requirements:
- Demonstrated success in root cause analysis and troubleshooting complex systems across multiple operating systems like Windows, Linux, and Android.
- Hands-on experience using and troubleshooting SQL, XML, HTML, and scripting languages.
- Exceptional ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
- Bachelor’s degree in Computer Science, a technology-related field, or equivalent practical experience.
Benefits:
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
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