Training and Development Specialist
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Job Description
Training specialist conducting gap analysis and building learning programmes for VirtualStaff365, an Australian-based offshore recruitment provider connecting Philippine talent with Australian businesses.
Responsibilities:
- Conduct structured gap analysis conversations with client managers and offshore staff
- Evaluate skills against role requirements to identify training gaps, performance issues, and process bottlenecks
- Document baseline findings and reassess at key intervals to measure skill acquisition and return on investment
- Partner with client managers to identify post-onboarding skill needs and provide early-stage learning resources
- Design learning pathways and skill matrices for tenured staff to enable career progression and specialisation
- Work with Subject Matter Experts to develop niche technical content and role-specific training modules
- Build a reusable central library of training programmes and templates for shared client needs
- Source external training programmes or build bespoke interactive modules using modern learning management systems and AI-driven content tools
- Oversee course enrolments, progress tracking, certifications, and system administration
- Provide qualitative insights and quantitative reporting on skill trends and participation rates to operational teams
- Advise and assist clients in structuring or refining their internal training processes upon request
- Follow up on requests, set meetings, and communicate effectively via outbound and inbound calls with stakeholders
Requirements:
- 5 to 7 years of prior experience in training coordination, gap analysis, and course development
- Proven ability to design learning pathways and skill matrices for staff progression
- Strong proficiency in using eSkilled or similar learning and student management systems
- Advanced written and verbal English communication skills for clear stakeholder engagement
- Experience conducting structured gap analysis conversations with managers and staff
- Strong proficiency in Google Workspace and Microsoft Excel
- Ability to self-manage, take initiative, and drive new training processes independently
- Experience operating within the offshore staffing or BPO industry
- Hands-on experience with AI content generation tools such as Gemini or Google Workspace copilot
- Background in customer experience, digital marketing, or HR training development
- Familiarity with Zoom Phone and endpoint security tools
Benefits:
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13-month pay
- With Government mandated benefits
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