Training Delivery Specialist
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Job Description
Training Delivery Specialist delivering Microsoft 365, Teams, and GenAI training for FAA personnel. Supporting federal IT adoption through remote instruction, mentoring, documentation, and Help Desk coordination.
Responsibilities:
- Work with Training Development Leads to understand resources and deliver instructional content for assigned courses
- Identify, learn, and share best practices in the Microsoft 365 environment one-on-one or in remote classroom settings
- Research solutions to student questions regarding commercial off-the-shelf technology, primarily Microsoft 365 and related applications
- Coordinate follow-up with training attendees to support their use of commercial off-the-shelf products
- Review and revise supporting documentation and store it in Teams or SharePoint Online
- Manage and administer the electronic training calendar
- Document training metrics, including attendance, classes per month, and student survey response rates
- Support the coordination, development, and delivery of computer-related training
- Provide second-level support and coordinate training with Help Desks
- Provide standards, services, and guidance for IT-related training programs
- Develop, deliver, and coordinate training courses and materials addressing agency needs
- Train classes and develop training job aids on demand
- Conduct one-to-one mentoring sessions online or by phone
- Perform other duties as assigned
Requirements:
- Master’s degree (preferred) or Bachelor’s degree from an accredited post-secondary institution or program
- 7 to 9 years of experience leading complex projects in the subject area of expertise
- Minimum 7 years of overall experience
- Minimum 7 years of specific experience in the field
- Fluency with Microsoft 365 and associated apps
- Ability to deliver training remotely via MS Teams or Zoom using Government Furnished Equipment (GFE)
- Ability to create non-interactive video-based training materials
- Ability to deliver instructional content in organized and logical steps
- Clear and concise written and verbal communication skills
- Experience creating multimedia content using Camtasia or other authoring tools
- Familiarity with Google Workspace helpful
- Ability to develop training/job aids on demand
- Ability to conduct one-to-one mentoring sessions online or over the phone
- Knowledge of training development, including course design, training syllabus, and ADDIE instructional system design model
- Thorough knowledge of appropriate hardware and software
- Understanding of computer functions and related technical terminology
- Exceptional interpersonal skills and superior oral and written communication skills
- Ability to gain a Help Desk Institute (HDI) certification within 30/60 days
- Help Desk Institute (HDI) certification desired
- Minimum clearance to start: Public Trust
- Must be a US Citizen
Benefits:
- Professional development opportunities that foster career growth
- Employee-first culture
- Remote work position
- No travel required
- Reasonable accommodations for disabilities
- Equal employment opportunity and affirmative action
- Drug-free workplace
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