Training & Development Specialist
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Job Description
Training specialist developing onboarding, compliance, and continuing-education programs for Vynca’s Enhanced Care Management services. Supporting CalAIM-aligned quality improvement for people with complex care needs.
Responsibilities:
- Develop, implement, and maintain comprehensive training programs for the ECM Quality and Training Department
- Coordinate and deliver training on ECM core competencies, program standards, documentation requirements, and cultural sensitivity
- Conduct onboarding for new ECM team members and facilitate ongoing training for existing staff in accordance with CalAIM and DHCS guidelines
- Assess and evaluate training effectiveness using assessments, feedback mechanisms, and performance metrics
- Participate in internal and external audits and assist with performance improvement plans
- Liaise with internal leadership and external stakeholders, including community-based organizations and health plans, to identify training needs and align with ECM objectives and Medi-Cal regulations
- Maintain training records and ensure staff meet continuing education and compliance obligations
- Create and disseminate training materials, job aids, and guidance documents
- Support quality improvement initiatives by integrating lessons learned and best practices into training protocols
- Collaborate cross-functionally with Quality/Education and ECM operations leaders
- Own training projects in collaboration with the Director of Training and Quality
- Monitor CalAIM policy changes, ECM provider mandates, and workforce development trends
- Work with Vynca patients/clients remotely and/or in person
- Occasionally travel for job duties, training, or company events
Requirements:
- Bachelor’s degree required
- 2+ years of experience in adult education, staff training and development, preferably within a healthcare, behavioral health, or social services environment
- Willing and able to work Monday through Friday, 8:30am to 5pm Pacific Time, with possible evenings and weekends
- Experience working with Medi-Cal populations, ECM, or CalAIM programs is highly desirable
- In-depth knowledge of adult learning principles and instructional design methodologies
- Exceptional presentation, facilitation, and communication proficiencies
- Ability to analyze training requirements and formulate responsive curricula
- Proficiency with learning management systems (LMS), Google Suite, and virtual training platforms such as Zoom and Microsoft Teams
- Ability to manage multiple priorities in a dynamic setting
- Cultural competence and ability to interact effectively with diverse populations
- Familiarity with CalAIM, Enhanced Care Management, and community-based care models
- Experience with trauma-informed care, motivational interviewing, or other relevant therapeutic approaches
- Background check may include drug test or other health screenings prior to employment
- Vaccination against influenza required for patient-, client-, or customer-facing roles
- Identity and work eligibility verification using E-Verify upon hire
- Legally authorized to work in the United States; employment visa sponsorship information requested during application
Benefits:
- Medical, dental, and vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401k
- Access to other wellness benefits
- Mileage reimbursement for field roles per IRS guidelines
- Occasional company events
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