Vendor Manager – Telecom Expense Management
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Job Description
Vendor Manager overseeing telecom expense management for Astreya, a global IT managed services provider. Resolving supplier billing disputes, managing purchase orders, and maintaining financial system data integrity.
Responsibilities:
- Serve as the primary point of contact for vendor inquiries, invoice resubmissions, tax/banking updates, and corporate restructuring.
- Proactively manage supplier relationships from an invoicing and payment perspective.
- Mitigate critical past-due notifications or disconnect notices by securing written commitments to prevent service disruptions.
- Direct complex billing issues to resolution and initiate cost-saving claims when billed amounts deviate from contractual terms.
- Investigate billing discrepancies, including rate mismatches, unauthorized back-billing, terminated-service charges, and invalid future billings.
- Partner with suppliers to ensure uninterrupted service while disputes are addressed.
- Oversee the purchase-order funding lifecycle to guarantee timely invoice payments.
- Monitor low-fund conditions, evaluate foreign exchange impacts, consolidate purchase orders, and facilitate PO transfers or replacements.
- Maintain precise system records and data integrity across Telecom Expense Management Systems, SAP ERPs, buying tools, and internal databases.
- Collaborate with cross-functional partners to uphold end-to-end data quality.
- Partner with negotiators, project managers, contracts, and corporate finance teams to enforce contracted commercial terms.
Requirements:
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
- 8+ years of experience in telecom expense management, vendor management, accounts payable, procurement operations, or commercial supply chain functions
- High technical proficiency across Google Workspace, Microsoft Office (Excel, Word), and modern collaboration tools
- Ability to quickly master new software and digital workflows
- Hands-on experience with Telecom Expense Management Systems (TEMS), such as Rivermine
- Familiarity with ERP tools, such as SAP Fiori, Ariba, or Buying Hub
- Experience using enterprise ticketing platforms, such as Remedy or ServiceNow
- Ability to interpret complex commercial contracts
- Ability to analyze line-item invoices
- Ability to calculate foreign exchange variances and execute usage analyses
- Exceptional written and verbal communication skills
- Experience managing supplier relationships and high-priority operational escalations
- Self-motivated, with strong project ownership from concept through completion
- Excellent organizational, prioritization, and multitasking abilities
- High attention to detail, sense of urgency, and consistent record of meeting deadlines
- Preferred: domain experience in telecommunications, colocation data center operations, subsea cable infrastructure, or network connectivity solutions
- Preferred: track record of managing high-value supplier disputes and driving measurable cost savings
- Preferred: understanding of global tax concepts, including VAT, withholding tax, and regional e-invoicing compliance mandates
- Preferred: success building cross-functional alignment across technical delivery, legal, sourcing, and corporate finance teams
Benefits:
- Medical insurance through UHC (PPO, HSA, Surest options)
- Medical insurance through Kaiser (HMO option only for California employees)
- Dental insurance through UHC
- Nationwide vision insurance through UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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