Vendor Support Strategy Specialist
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Job Description
Vendor support strategist governing third-party services for Fujifilm’s Medical Informatics healthcare technology portfolio. Managing vendor performance, contracts, lifecycle risks, and customer support coverage.
Responsibilities:
- Develop and maintain the third-party support strategy for the Medical Informatics product portfolio
- Partner with Product Management and operational teams to assess vendor support needs, customer impact, lifecycle status, risk, and cost
- Lead or support vendor discussions and negotiations covering service scope, renewals, pricing, replacement services, and escalation expectations
- Review vendor proposals and agreements to identify coverage gaps, unclear responsibilities, unfavorable limitations, and customer-impact risks
- Maintain support entitlements, lifecycle information, vendor scorecards, risk registers, renewal forecasts, and leadership reporting
- Monitor vendor responsiveness and performance, support escalations, and recommend corrective actions or support-level changes
- Align third-party support capabilities with customer commitments and advise stakeholders on what can responsibly be offered
- Identify opportunities to reduce unnecessary spend, standardize third-party support tiers, consolidate services, and improve support processes
- Advise leadership on unsupported, under-supported, obsolete, end-of-life, or otherwise high-risk third-party offerings
- Comply with applicable medical device regulatory requirements, ISO 13485 standards, and other applicable laws and regulations
Requirements:
- Bachelor’s degree or an equivalent combination of education and relevant experience
- 3–5 years of relevant experience
- Experience in vendor management, contract administration, product operations, service strategy, healthcare technology, or a related field
- Experience evaluating, negotiating, or administering third-party support arrangements, renewals, and vendor performance expectations
- Working understanding of enterprise technology, clinical software, hardware, integrations, and product lifecycle concepts
- Strong analytical, organizational, documentation, communication, and negotiation skills
- Ability to influence cross-functional stakeholders, manage competing priorities, and drive decisions without direct authority
- Proficient in Salesforce and Microsoft Office, including PowerPoint, Excel, and Word
- Willingness to comply with applicable U.S. FDA medical device regulatory requirements, ISO 13485 requirements, and other applicable laws, regulations, and standards
- Ability to sit 75–100% of applicable work time
- Ability to use hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time
- Ability to stand, talk, and listen for 75% of applicable work time
- Close vision: ability to see clearly at twenty inches or less
- At least 25% travel may be required based on business needs
- Willingness to comply with facility vendor credentialing and vaccine requirements where applicable
- Willingness to periodically test for COVID-19 and wear a face covering indoors as required
Benefits:
- Dynamic, flexible work environment
- Equal opportunities in hiring, promotion and advancement, compensation, benefits, and training
- Reasonable accommodation in the application and selection process
- COVID-19 vaccination accommodation for medical, religious, or other legally required exemptions
- Periodic COVID-19 testing and indoor face-covering requirements with legally required accommodations
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