Support/Deployment Specialist, Tier 1
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Job Description
Tier 1 specialist supporting Protomiq’s dealership technology through website deployments, plugins, and integrations. Resolving customer requests and maintaining accurate technical configurations.
Responsibilities:
- Complete basic customer requests and website installations while delivering a positive customer experience through clear communication and exceptional customer service
- Provide Tier 1 technical support for basic customer requests, product setup, and deployment activities across Protomiq products
- Submit and manage third-party technical configuration requests
- Configure website plugins, integrations, and tools according to company standards and customer requirements
- Perform quality assurance checks to confirm accurate account and plugin setups
- Maintain accurate notes, status updates, and account documentation within internal systems
- Collaborate with the Tier 2 team to advance technical and operational skill levels
- Assist with website installations
- Manage third-party technical requests to ensure accurate and timely task resolutions
Requirements:
- 1 year experience with website support or business process management
- Exceptional problem-solving skills
- Effective listening skills
- A genuine passion for delivering exceptional customer experiences
- Ability to navigate ambiguity and resolve customer inquiries with confidence
- Proficiency in multitasking and managing open tickets and tasks
- Self-motivated with the ability to work independently while collaborating with other teams
- Basic HTML skills
- Experience with website troubleshooting
- Experience in ticketing applications such as Salesforce, Zendesk, or similar tools
- Experience with automotive dealers and products
- Experience in a SaaS or proprietary software technical support environment
Benefits:
- Competitive compensation
- Comprehensive benefits
- Professional development opportunities
- Culture built on collaboration, accountability, and growth
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