Weekend Auction Support Team Specialist
Posted 6ds ago
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Job Description
Auction support specialist guiding sellers through Hearst’s Bring a Trailer live auctions. Monitoring activity, resolving issues, and maintaining accurate listings and seller communications.
Responsibilities:
- Serve as the primary point of contact for sellers throughout their live auction experience
- Monitor live auction activity, comments, and seller communications, responding promptly to inquiries, requests, and issues
- Escalate complex concerns to appropriate internal stakeholders
- Manage updates, revisions, and corrections to active auction listings
- Support sellers whose listings are preparing to go live by providing guidance, answering questions, and sharing status updates
- Maintain accurate records of auction activity, seller communications, monitored listings, and listing changes
- Assist teammates with queue management and operational support
- Contribute to special projects supporting the growth and success of Bring a Trailer
Requirements:
- 5+ years of experience in customer service, customer support, account coordination, community management, or a related customer-facing role
- Excellent communication and interpersonal skills
- Strong empathy and active listening skills
- Ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment
- Exceptional organizational and time-management skills
- Ability to work independently and efficiently
- Sound judgment and professionalism when handling sensitive or confidential information
- Strong problem-solving and conflict-resolution abilities
- High levels of integrity, accountability, adaptability, and collaboration
- Interest in and familiarity with enthusiast, collector, or classic vehicles is highly preferred
- Ability to work a weekend schedule (Sun–Wed or Wed–Sun)
- Must reside in CA, CO, DE, FL, IL, IN, MD, MI, MN, NY, NC, OH, PA, RI, TX, VA, WA, or WI
Benefits:
- Access to innovative training programs, immersive workshops, and exclusive industry events
- Flexible work arrangements
- Employee Resource Groups
- Medical, dental, and vision insurance from Day 1
- 401(k) plan with a generous company match
