Virtual Clinical Educator
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Job Description
Virtual Clinical Educator delivering disease-state, medication-adherence, and device education for Inizio Engage’s healthcare clients. Supporting patients, caregivers, and healthcare professionals remotely.
Responsibilities:
- Provide inbound or outbound non-promotional disease-state educational support to identified customers
- Provide therapy and medical device product education, including supplemental injection, infusion, and inhalation training support or technique
- Present virtual educational programs to healthcare professionals, patients, caregivers, and other identified customers
- Conduct outbound medication adherence support to patients and caregivers
- Enroll patients and caregivers in educational seminars and provide resources for local community resources or centers of care
- Collect demographic data and disposition for product, sample, reimbursement services, and literature fulfillment
- Maintain excellent quality and customer service while adhering to program talking points or scripts
- Use live video conferencing software and client-specific websites as applicable
- Use only approved materials provided by Inizio or the client
- Develop and strengthen relationships with key customers
- Facilitate development and provision of services across multiple healthcare sectors
- Complete administrative responsibilities, including daily computer updates, weekly activity reports, emails, and time reporting
- Attend required local and national meetings or conferences
- Maintain company equipment and materials
- Perform other requested duties
Requirements:
- Current US RN License
- Associates Degree / Bachelors/BSN or equivalent work related experience
- Preferred minimum of 3 years’ experience working in a specific disease state or related field
- Demonstrate effective and professional communication
- Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
- Competency with Call Center Telephone Technology
- Demonstrable organizational skills
- A self-starter with high personal motivation
- Ability to manage multiple tasks
- Evidence of continual professional development and a desire to update professional knowledge base regularly
- Must have stable, reliable, high speed home internet
- Must have a designated separate home office space that is quiet and away from distractions
- Must complete required training courses and competency assessments to the required standard and within the specified timeframe
- Must comply with company and client policies and procedures
Benefits:
- Comprehensive medical, dental, and vision coverage
- Accrued paid time off
- 401(k) with company match
- Disability and life insurance
- Paid maternity and paternity leave
- Company-paid holidays
- Recognition programs, contests, and awards
- Learning, leadership development, and career advancement support
- Collaborative culture
- Reasonable accommodations in accordance with applicable law
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