Virtual Clinical Educator
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Job Description
Virtual Clinical Educator providing remote respiratory disease education and therapy support. Serving patients for Inizio Engage, a healthcare engagement partner.
Responsibilities:
- Provide inbound or outbound non-promotional disease-state education and/or support to identified customers
- Provide therapy education and support
- Collect, confirm, and enter demographic data into the designated CRM for program enrollment and documentation
- Maintain excellent quality and provide superior customer service while following call guides, talking points, and FAQs
- Use only approved materials provided by Inizio or the client
- Attend and complete required trainings, courses, and competency assessments
- Complete administrative responsibilities, including computer updates, emails, and time reporting
- Attend local and national program meetings and/or conferences as required
- Adhere to company and client policies, procedures, and training requirements
- Safeguard patient privacy and confidentiality under HIPAA, including participation in call monitoring
- Return and maintain company equipment and materials
- Perform other reasonable duties as requested
Requirements:
- Current U.S. healthcare professional license (RN, RT)
- Associate degree/Bachelor’s/BSN or equivalent work-related experience
- Preferred minimum of 2 years of experience working in respiratory disease state or related field
- Highly motivated self-starter with desire to update professional knowledge base regularly
- Competency with call center telephone technology preferred
- Effective and professional communication
- Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
- Demonstrable organizational skills and ability to manage multiple tasks
- Ability to multitask while maintaining high attention to detail and accuracy
- Process excellence and ability to problem solve and be proactive
- Strong working knowledge of Microsoft Office, client-specific applications, and database systems
- Ability to join frequent meetings and calls without disruption or disconnecting
- Ability to safeguard patient privacy and confidentiality in a remote setting according to HIPAA
- Ability to attend and successfully complete required trainings, courses, and competency assessments
- Ability to complete required administrative responsibilities within program deadlines
- Ability to adhere to company and client policies, procedures, and training requirements
Benefits:
- Comprehensive medical, dental, and vision coverage
- Accrued paid time off
- 401(k) with company match
- Disability and life insurance
- Paid maternity and paternity leave
- Company-paid holidays
- Recognition programs, contests, and awards
- Continuous growth opportunities through learning, leadership development, and career advancement support
- Collaborative culture
- Remote work arrangement
- Company equipment provided and maintained
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