Virtual Clinical Educator
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Job Description
Virtual Clinical Educator providing disease-state education and medication-adherence support to patients and caregivers. Representing Inizio Engage, a healthcare engagement partner serving biotechnology clients.
Responsibilities:
- Provide inbound or outbound non-promotional disease-state educational support to identified customers
- Conduct outbound medication-adherence support for patients and/or caregivers, including evenings and weekends as needed
- Collect demographic data and disposition for reimbursement services and literature fulfillment
- Maintain excellent quality and customer service while following program talking points or call guides
- Use live video conferencing software and client-specific websites as applicable
- Use only approved materials provided by Inizio or the client
- Complete required training courses and competency assessments
- Develop and strengthen relationships with key customers
- Facilitate development and provision of services across multiple healthcare sectors
- Identify innovative approaches that may develop new partnership opportunities
- Complete administrative responsibilities, including computer updates, activity reports, emails, and time reporting
- Attend meetings and conferences to stay informed and exchange knowledge
- Maintain company equipment and materials
- Perform other duties as requested
Requirements:
- Current US healthcare professional license: RN
- Associates Degree/Bachelors/BSN
- Preferred minimum of 3 years’ experience working in a Neurology, sleep disorder
- Effective and professional communication
- Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
- Competency with Call Center Telephone Technology
- Demonstrable organizational skills
- Self-starter with high personal motivation
- Ability to manage multiple tasks
- Ability to attend local and national meetings and/or conferences as required
- Must comply with Inizio and Client policies and procedures
Benefits:
- Comprehensive medical, dental, and vision coverage
- Accrued paid time off
- 401(k) with company match
- Disability and life insurance
- Paid maternity and paternity leave
- Company-paid holidays
- Recognition programs, contests, and awards
- Learning, leadership development, and career advancement support
- Collaborative culture
- Reasonable accommodations in accordance with applicable law
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