Zone Manager – Parts and Service
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Job Description
Zone Manager overseeing GM’s dealer network in the Southeast. Leading a team towards revenue growth and high customer satisfaction in Parts operations.
Responsibilities:
- This is a people leader role with direct responsibility for leading, coaching, and developing a team in support of GM’s dealer network across the Southeast Region.
- They will lead and develop a team that will be supporting GM's dealer network in growing Parts Revenue, Customer Pay Repair orders, customer retention, tools and equipment, technician training, and warranty administration.
- Develop a Team of Sales and Service Professionals and take extreme ownership of the core values of the GM brands.
- Role model GM’s core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity.
- Create a customer centric culture of empowerment, results focused mindset and drive change management.
- Extreme ownership of Zone Revenue, Retention & Customer Experience.
- Lead and manage the Zone team to execute activities and achieve performance goals.
- Stay knowledgeable of changes within General Motors and the automotive industry to adapt quickly.
- Evaluate processes, systems, and tools to make adjustments.
- Responsible for driving revenue growth and achieving KPIs.
- Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic.
- Responsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovation.
- KPIs: SRT sales objective, NPS, Field Action Completion, STS Training, EV Training & Compliance, Service Lane Excellence, Work Place of Choice Engagement, Direct Leaders Index, Participation.
Requirements:
- Bachelor’s Degree
- 7 years of relevant experience
- 5+ years of experience leading, guiding and improving dealership fixed operations, driving profitable growth and 5 + years of Leading, Coaching and Developing People in the Automotive Industry.
- Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience
- Advanced knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems Dealer Operating Report & Fixed Analysis Tools Dealer profit department’s structure and interconnectivity
- Consultative Selling Skills
- Effective oral and written persuasive and informative communication skills
- Ability to travel 70% of the time within the assigned zone, quarterly travels to the regional office in Alpharetta, GA.
Benefits:
- medical
- dental
- vision
- Health Savings Account
- Flexible Spending Accounts
- retirement savings plan
- sickness and accident benefits
- life insurance
- paid vacation & holidays
- tuition assistance programs
- employee assistance program
- GM vehicle discounts
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