1st Level Support Agent – Fixed Term Contract
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Job Description
1st Level Support Specialist delivering customer support through tickets, phone, and chat. Enartia focuses on providing online solutions via remote work.
Responsibilities:
- Provide technical support for Hosting, Domain, and related services through tickets/chat/phone
- Consult customers on how to improve their services and forward client feedback and concerns
- Report bugs to Developers
- Handle Cross sales / Up sales
- Provide customer feedback to improve products and services
Requirements:
- Provide professional and friendly customer support.
- Knowledge of Linux/Windows operating systems
- Knowledge of hosting services and domain names
- Exceptional written and verbal communication skills in Greek and English
- Willingness to confront and resolve a wide range of customer problems, of basic to advanced complexity
Benefits:
- Fully remote work
- Opportunity to empower SMEs and freelancers
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