Abteilungsleiter – Call-Center
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Department head for a call center managing up to 200 remote employees. Motivating and developing team leaders while ensuring operational success in a collaborative environment.
Responsibilities:
- Disziplinarische Führung von bis zu 200 Mitarbeitern im Home Office
- Sie motivieren und entwickeln Ihre Teamleiter und Mitarbeiter zur Bestleistung
- Steuerung des operativen Geschäfts mit Verantwortung für Umsatz/Ergebnis Ihrer Abteilung
- Sie verantworten das Erreichen festgelegter Service-Kennwerte
- Sie fungieren als direkte Schnittstelle zu unseren Geschäftskunden
- Sie arbeiten eng mit dem Topmanagement zusammen
Requirements:
- Abgeschlossene kaufmännische Ausbildung und/oder ein abgeschlossenes Studium
- Fundierte Erfahrung in der Leitung von Teams
- Mehrjährige operative Erfahrung im Call-Center
- Vertriebs- und kundenorientiertes Denken und Handeln
- Ziel- und ergebnisorientierter Arbeitsstil
- Hohe soziale Kompetenz und emotionale Intelligenz
Benefits:
- 100% Home Office
- Gute Aufstiegschancen
- Eigenverantwortliches Arbeiten in einem kollegialen und hoch motivierten Team
- Flache Hierarchien und schnelle Entscheidungswege
- Vertrauensarbeitszeit
- Eine unbefristete Anstellung in Vollzeit
- 28 Tage bezahlter Urlaub
- Attraktive Einkaufsvergünstigungen bei exklusiven Partnern
Similar Jobs
Call Center Engagement Specialist
Call Center Engagement Specialist at Habitat Health guiding participants through their PACE journey. Building trust and support via phone for prospective participants and caregivers.
Business Development Representative, Call Center
Inside Sales Representative driving new business development for a leading wellness brand. Identifying and engaging retail accounts to expand VivaZen’s presence across the United States.
Asesor de Clientes, Call Center - Sueldo Fijo, Comisiones
Call Center Sales Advisors providing services for Entel Chile from a remote location in Peru. Seeking candidates with prior call center experience and necessary equipment.
Service Desk and Contact Center Modernization Architect
Consultant architecting modernization of service desk and contact center for federal public sector. Focusing on AI, automation, and operational efficiency with strategic advisory roles.
Call Center Clinical Nurse
Nurse providing proactive and compassionate care to remote monitoring patients. Engaging patients for assessment, education, and support while documenting findings and collaborating with care teams.
Call Center Representative
Call Center Representative at Gainwell supporting the State of Nevada, handling inbound calls and providing accurate assistance. Contributing to a positive, supportive, and performance-driven team culture while managing multiple responsibilities.
Business Sales Call Center Representative
Business Sales Call Center Representative at TDS Telecom selling and managing small business accounts. Responsible for reaching sales quotas through inbound and outbound communications.
Staff Pharmacist – Refill Call Center
Staff Pharmacist in a refill call center addressing medication inquiries and approvals. Working from home with responsibilities including reviewing patient records and authorizing prescription refills.
Scheduler – Call Center
Scheduler responsible for scheduling, cancelling, and registering outpatient visits across multiple ambulatory clinics. Ensuring patient data accuracy and compliance with scheduling guidelines.
Certified Pharmacy Technician – Call Center Claims Adjudication
Pharmacy Technician working remotely to ensure patient care through phone interactions and claim adjudication tasks. Responsible for customer service and support in a fast-paced environment.
Pre-Delinquency Call Center Specialist – Inbound/Outbound
Pre-Delinquency Call Center Specialist handling complex financial situations for customers. Deploying tailored debt offers and providing exceptional customer service in a remote role.
Pharmacy Technician – Call Center
Entry-level Pharmacy Technician delivering medications and managing inventory at Geisinger. Provide patient care, labeling, and collaborate with pharmacy team in a clinical setting.
Contact Center Representative
Contact Center Representative at TD Bank assisting customers via phone, email, and chat. Resolving issues related to banking products and services while maintaining professionalism.
Contact Center Representative – Credit Card
Contact Center Representative providing customer service within TD's banking division. Handling customer inquiries and transactions while promoting strong relationships.
Contact Center Representative – Credit Card
Contact Center Representative providing customer service and sales for TD. Promoting strong customer relationships and financial transactions in a Contact Center environment.
Atención al Cliente
Teleoperador atención al cliente handling queries for a health clinic. Position is fully remote with scheduled shifts and benefits.
Contact Center Rep. II – Bilingual Spanish
Contact Center Representative providing quality customer service and sales in a Contact Center environment. Achieving a high level of success by understanding customer needs and identifying opportunities to grow the business.
Call Center Director
Director of Patient Retention, Conversion & Contact Center Operations at Lemonaid Health. Leading patient engagement function to optimize retention and conversion processes.
Contact Center Quality Analyst
Contact Center Quality Analyst at Harbor Health responsible for auditing interactions to ensure quality and compliance in healthcare service. Collaborating cross-functionally to enhance member experience.
Contact Center Lead
Contact Center Lead managing daily performance and coaching agents in Harbor Health's contact center. Ensuring quality and compliance while driving team performance and member satisfaction.