Outbound Call Centre Representative, 12 months max. term contract
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Job Description
Outbound Call Centre Representative booking hearing tests and supporting clinic operations for Audika, a hearing healthcare provider. Handling client calls, CRM records, and contact-centre KPIs remotely across Australia.
Responsibilities:
- Make outbound calls for promotional campaigns, including offering and scheduling free hearing tests, hearing aid trials, and adjustments
- Follow up on leads from direct marketing and rebook lapsed clients
- Book and manage clinic appointments using CRM and internal systems
- Accurately update client records and document all information
- Handle a high volume of inbound client calls with empathy, accuracy, and professionalism
- Meet and exceed contact centre KPIs, including calls per hour, bookings, and quality scores
- Serve as the first point of contact for clients across Australia and New Zealand
- Support clinic operations and deliver exceptional customer service
Requirements:
- Previous contact centre, phone-based/telephone sales experience
- Experience ideally from healthcare, insurance, financial services, telecommunications, or similar sectors
- Excellent communication skills and ability to adapt communication style to each client’s needs
- Ability to handle a high volume of outbound calls
- Experience in a sales/telephone sales representative role
- Strong experience working in fast-paced, target-driven contact centre environments
- High proficiency with CRM platforms and confidence navigating multiple systems
- Strong organisational skills and attention to detail
- Team-focused, customer-first approach
- Motivation by KPIs and individual and team goals
Benefits:
- A structured onboarding and training program with ongoing coaching
- Monthly and quarterly incentives based on performance
- A collaborative, inclusive, and fun workplace culture
- Access to MyRewards – exclusive discounts and wellness benefits
- Career growth opportunities within a purpose-led global organisation
- Remote work from anywhere in Australia
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